Encapsulation carpet cleaning and commercial carpet care forum by Excellent-Supply.com & Releasit
The terrible slow service, how awful! - Printable Version

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The terrible slow service, how awful! - Act One Cleaning - 02-20-2015

What is going on around here?  I called Excellent Supply at 12:40 asking for a price on brushes.  It took almost an entire hour for the young lady to call the manufacturer and arrange an order and call me back with the price.  Then when I ordered, it took nearly twenty minutes for it to get shipped!  Couldn't it be done in fifteen?  And she was so dadgum courteously professional I might have to order more stuff later!  Do you see how I suffered?

Okay, okay, it was a great experience.  You guys want to know what impressed me?  The brushes will be drop-shipped from the manufacturer, but by ordering the bottles of encap, my order went over the $350 threshold and she gave me the free shipping.  WOW!  I did not expect that!

Now for prices:  yesterday I bought a gallon of EncapucleanDS from my local chemical pimp (who I love dearly) for $44.32.  My order for Releasit DS was priced at 41.73/gallon.    Delivered to my door.  

Guess who is happy today?  WOW!!


RE: The terrible slow service, how awful! - encapman - 02-20-2015

Kewl Beans Stephen. I'll have to flog the crew and see if we can shave that time down. Dodgy

Thank you for your order!

Have a nice weekend.  Smile


RE: The terrible slow service, how awful! - Act One Cleaning - 02-24-2015

Wow, the Releasit order arrived first thing today. Fast! Thanks!