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The way I see it...

April 27 2004 at 10:00 PM		 Gary R. Heacock  
it is not up to the customer to decide what system and what chemical to use to clean their carpet. I sell "clean". I decide what system, and what technique and what chemical to use. I am the professional with years of experience doing it, and I would not tell a plumber what to use to fix a plumbing problem, or a lawyer what case to decide his strategy on, or a doctor to decide what implements to use to do his work.

I charge $X.xx for a job. Either the customer is satisfied, or they are not. They pay me, or not.

Gary

 
 
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