I got a T&G job Friday @ 5:30pm, to do on Sunday @ 5pm. 700 sq. of ceramic in hallways. 450 sq of quarry in bathrooms. I just got the Cimex from Rick about two weeks ago, and havent done any tile yet. I needed brushes. and knew Rick closed @ 6, but I did not have his #, so I rushed home and called @ 6. Rick said it was too late to catch his shipper, he tried 2 other companies and no Sat./next day- I said I would try- I found a co. 25 minute drive away from where Rick was! and he only had 45 min to make it. He said he would and did, I got brushes Sat. morn., from Fla. to MD. That was quick- thanks Rick- Service after the sale makes a good businessman. Thank you so much Rick. Job turned out great -pics do no justice, but everyone was blown away - color went from black to pink- or a peach color, in 2 bathrooms, then hallways of ceramic went from charcoal black to concrete light gray.

In the retail biz, many times you are only as good as your service.
Rick has that down to a "T"
In my book, he is right there with Butler. And that is saying alot.
thanks Rick for awesome service from all of us.
You have heightened the awareness of encapping, esp via the cimex,
and it is benefiting many of our companies in great ways.
May we all repay you someday for your contributions, not only to our individual companies, but to the CC industry as a whole.
Well Done my friend... well done.


Steve

(Like Randy Jackson does on American Idol after a great performance, I stand up now and give you a standing ovation.) LOL

Steve Dobson
ProFloor
Custom Cleaning Services

Thanks for the kind words Paul!

All of you here are my VALUED customers.
So it's my DUTY to take care of ya

And just like all of you here, I've been in the service business long enough to know that.


Well now you've got me started talking about SERVICE...

Those of us in this industry know what it means to provide a good service. Personally speaking, I've been in the cleaning business for 22 years. So providing good service seems like how it should be done. It kind of makes me go crazy when I go into a business and receive mediocre or poor service. I've been in the service business too long to be satisfied with that.

But today most service businesses are delivering mediocre or poor service. People everywhere have come to expect a dismal service experience. And that's GREAT NEWS for all of us here. By offering quality service to our customers - we will be going way beyond the expectations of the typical customer.

A couple of cool books on this subject are "Customers For Life" by Carl Sewell, and "Selling The Invisible" by Harry Beckwith.

So in conclusion, I'd say I was just doing my job. But thank you very much Paul for taking the time to express your appreciation. I'm happy to do what I can. Selling stuff is nice - helping people is rewarding.





Rick Gelinas