What kind of guarantee do you guys offer? I am trying to come up with something, but I am afraid to offer 100% money back if customer is not satisfied.

I am a newbie by the way.

David

Here's the guarantee that we've used in our carpet cleaning business...


Your complete satisfaction is double guaranteed!

1. If we fail to provide the best service experience you've ever received, we will cheerfully rush to your location and correct the problem.

2. If you're still unimpressed, the service is free.


What's to worry about with this offer?
1. If the customer isn't happy we have to fix it. Right?
2. If they're still not happy we have to refund them. Right?

But in this case we're putting it in writing.
And this makes the custy feel secure.

I like offering to FIX the problem as the first option.
This keeps a potential jerk from just trying to get a free cleaning,
after all - they're going to have to see us again before they get a refund.


By the way, we've never had to give a customer a refund yet.
We've been called back correct a problem, but never a refund.







Rick Gelinas
encapman

Thanks Rick. I start trying to get past the gatekeeper on monday. i almost have all my ducks in a row to get this thing rolling.

david

I offer a inclusive NO MONEY BACK GUARANTEE!

IN THE EVENT THAT GOODS OR SERVICES PURCHASED THROUGH OUR COMPANY PROVE FAULTY WE HIGHLY SUGGEST YOU GET A FEW FRIENDS AND SETTLE IT YOURSELF!

THANK YOU FOR YOUR SUPPORT


T

Well, I have given a 100% satisfaction guarantee or money back for over 40 years.

And- yep, I have actually refunded maybe a total of 6 in that time span.

So- it does happen.

I say- if you have never refunded a customer's money for any reason, then you have not been in business long enough.

(Or maybe you are better than me.)

Gary