As I posted yesterday, about a berber that was giving me trouble:
To my surpise the area that looked the wrost came out great. The problem was an area that did'nt looked that soiled or "stained", but does not give. I followed both Rick & Dereck' s advise.
Here the skinny: after a lite spray of the encap & a scrubbing, I did the dry passes. The more dry passes I did the more soil came out. I did this for close to an hour. Then I realize that the areas in question had once had some kind of furniture on it, & that there is a live fireplace in the room( which at first I thought it was gas). Is this factor(furniture & fireplace)?
The area did become about 30% cleaner than before w/ alot of effort and maybe ill spent time.
My question is it my appoach or is it the carpetis stained?

hard to know without seeing it, but i would guess the furniture and fireplace have nothing to do with it. sounds like heavily soiled carpet and probably bad traffic lanes. might have been a good candidate for a HWE flushing. if you don't have HWE capabilites, then you just need to go over the areas more and since you have an OP machine, you can extract alot of the soil with cotton pads...just remember if you are encap'ing with Releasit to wet the cotton pads with that instead of plain water.

thanx --- Derek.

BTW, you did pre-vacuum VERY thoroughly before cleaning the 1st time didn't you?

I'm like you Louis, it drives me crazy to leave with traffic areas still visible. Sounds like possibly worn carpet as in scratched fibers and possibly matted down loops. I have seen light colored, looped Berber carpet appear dark in high traffic areas, in front of sofa's and such. If you look close at the fibers they may show much more wear. This causes light to be reflected differently than the clean light reflection of the basically new carpet under furniture and close to the walls. Also Olefin looped Berber gets smashed down more than say Wool or Nylon does.

I normally know when this is going to be the case before cleaning and explain to the client what the expected outcome is.

Hope this helps.

Rich @ Hit The Spot

Berber is a "style" so which "type" was it? Wool, Nylon, Olefin?