Can I pre scrub a carpet using a pile master and then op with my challenger.

My plan is to offer two types of packages: one would be a pre vac, spray

releasit encap clean, pre scrub with pile master and then op with challenger.

I plan to offer this method as a more costly cleaning for homeowners. Sort of

like a gold type package.

The silver plan would be: pre vac, spray releasit encap clean and use a pile master.

Is this over kill and do ya think it would work.

Any ideas?

Thanks

Joe,

That would probably work fine, but it may be overkill speaking strictly from a cleaning standpoint. An OP machine should produce enough agitation without requiring the PileMaster. Yet I also hear where you're going with "packages". Play around with the idea some, I think you may be onto something there. Customers are impressed with cleaning steps, and someone in the industry (I forget who) once said that the more motors you bring in, the more you can charge. I know that may sound crazy, but there's actually some truth to it. The customer's perception of what we're providing is a large part of their experience. Starbucks charges $3 a cup for something you can purchase at 7-11 for .79 = PERCEPTION! So multi-steps, multi-motors, multi-machines, it makes sense.





Rick Gelinas
encapman

hiyas Joe

using a CBM (counter-rotating brush machine) to prescrub is a great thing on medium-heavy soil. i do it often with my CBM followed by Challenger and get better results than with the Challenger alone. that's true with pretty much any system : 2 systems typically give better results than only one.

as to charging more, that's up to you. realistically, it doesn't take but an additional 10 minutes to whiz over say 1000 sq.ft. i dont offer packages, but it seems to me when a prospect or client calls to schedule a cleaning, they assume i'm going to give them a great job. i can't see offering a "lower" quality package for less $$$, who would want that???

but i know there's arguments FOR package pricing and i can understand that.

thanx --- Derek.

BTW : on a side note, a CBM is not NEEDED to get excellent cleaning results with the Challenger. another option i've done is to throw a green astro-turf type synthetic pad on for pre-scrub...a FP pad would work great as well, then goto cotton pad. also just gone str8 to cotton....depends on the situation of course.

We offer three packages

a basic package a intermedate and one with all the fixings

then they choose between me me and me always give them three options

I was told


The more stuff you bring in the more money you get or I get any how.
I get paid by the job not by the hour so I do not care if it takes me 10 minutes extra. People are paying for what I can do for them not how long it takes me to do it.

I sell "Clean Carpet" and my customer/clients don't really care how I achieve it. Their lives are too fast and complicated. They barely have time to write the check and tell me how to lock up. I am speaking residential only here. Commercial is a different ball game. I am not a fan of two method systems. If I can't clean it with one, maybe I should question the system I am using. I also don't use multiple pricing, my customers don't like it. Sorry, that is just MHO.

i too an NO fan of multiple pricing packages.

And I ask you this.

If you had three packages.. good, better and BEST.

and if you could do BEST, why in the world would you ever hinge your company reputation on good? You are a fool if you do.. because when you leave that jobsite and friends come over to visit that particular customer, I guarantee you that they dont tell their friends they took the cheaper package. They won't 'have your back'. Trust me.

Give them all you have, do it right the first time.
If you dont have time or dont do it right the 1st time, how will you ever find the time to go back and re do it.

Customers DONT want choices. They want trust, quality and both at a value price. Not cheap.. but getting what you are worth.
Fair and square.

So IMO, drop your packages. Its a waste of time in the overall scenario. Been there. Done that.
What a learning mistake.

Give your best shot and charge accordingly.

Your pocket book and your customer, both will THank You.

Take care buddy.

Respectfully,

Bro' Dobs

Steve Dobson
ProFloor
Custom Cleaning Services

Derek - We use a counter-rotating brush machine made in Europe. Does that make it an ICBM? (International counter-rotating brush machine)

Scott W.

Scott Warrington
Tech support Bridgepoint & Interlink Supply

The best is what you should always give the client.
The packages or options in pricing has to do with moving furniture quote,carpet protection quote, and deodorizing, etc...

never done packages. My question is , what if they buy the "cheap" package, and part way through the job you figure out its not gonna turn out too great. do ya:

finish it and tell them "o'well, its what you paid for"

Try to call 1/2 way through the job to upsell?, thats sounds like a scam then.

Do your "best" and charge for "ok"? then you've screwed yourself

any of the 3 sounds bad for business

just curious

I know "prequalify" but I've started jobs I thought were
gonna be easy, and didn't turn out that way

Brian
Brian

Thats a good question Brian.

I package it all together.
First... I sell protector on about 1005 of my jobs.. only if I believe it doesn't need it is it NOT sold.

And if something needs deodorizing,, hardly ever if you clean correctly,, then I add that.

I figure what the job NEEDS>>. and thats my price. I dont break it down.. and say "OK, then I can do this.. "

Its all or nothing.

I claim to be the best cleaner in the country. Cleaning comes B4 family, friends and even GOD. And I mean that and take any slander because of it.

So I have to back it up.. I live for it so why not.

So its all or nothing or there is company damage done.

Thats the mentality I take to the office every day.

THE BEST OR NOTHING. You do one bad job and they tell 10 people. You do a great job and they tell 4. So in essence, you are at a -6 getting out of bed.... thus.. you had better be on your toes and good right out of the block. right?

"IF better is possible, then good enuf never is!"

Thats what my office wall says and on the back of my biz cards.
And I stand by it.

So each job is somewhat different, yet sort of the same. FInd out what THIS job needs,, roll it all together,, and sell that price.
With sincerity and honesty.

I sell 100% of my jobs. Period. BUT i believe in what I am saying. I am not out to get rich.. not out to rip any one off..
and they get it when I am talking to them that I love what I do.. I am looking out for their product as well as my image and future in this biz.. and sincerity, trust and honesty make the sell easy.

And if a job goes quicker, maybe doesnt need something that I thought, I am the first to refund or discount money back. Fair is fair.

So 1 price for all the marbles.
Dont give em' a chance to make a decision...
Its all or someone else.

Thanks to Mike at Hardball for this working mentality.
He had a long talk with me.. asked me to trust it and it works.




Steve Dobson
ProFloor
Custom Cleaning Services

When I Op a residential I use a fiber plus pad or burnish pad in traffic lanes, then cotton pad. Speeds up the whole process. No extra charge because I'm not yankin on hoses & pushing a wand.

I knew I would get the answers I was looking for.

Thanks, can always count on this bunch.

yep,, I agree.
ricks got a great forum here.

Not all the joking (which I like) just rock hard' technical answers and opinions.

Its a great mix and works.

And so much of all of it is personal experimentation. What may work for me exactly may not be your thing, your comfort or work for you.

That doesnt make it right or wrong. Rather your unique style and difference.
And different is a good thing. lol


Respectfully to all.

Dobs

Thanks Rick.

Steve Dobson
ProFloor
Custom Cleaning Services

For ME God comes before anything.
Since God created everything He deservers to be put first and anyone who does not
Has their priorities out of whack.

Next my family I work to have a life not live to work anyone who puts work above anything and everything needs to ask them self if work is going to come to their aid when they are in Ill health or when they are old and cannot take care of them self


We are talking residential here I am assuming.

Three packages differ only in add on items not the actual cleaning

Furniture moving base board cleaning, filtration soil removal, protectants, vacumming
Six month return for traffic areas and several other factors.

Steve comes off to me as probably the first guy that'd show up if ya really need help.

BTW, My wifes #1, by a long ways
kids are #2
Fire Dept #3 (although it jumps to #1 when the pager goes off)
money, job, friends, my pickup, all blend together for the rest of my time,

Brian

I too tried package pricing, years ago. Almost nobody went for the lower price packages.

So.... I dropped all but the best, top price, which includes EVERYTHING needed for the best job at the top prices.

And whaddya know- there is more profit to be made doing this, too!!

And, fewer jobs done in a day- say 1 or 2, instead of 5 or 10 in a day.

This also reduces the sweat factor, increases the lifetime of equipment, because it is used less.

It was a wise decision for me, and I recommend it to everybody.

Gary