What would be a tactful way of telling someone their carpet is dirty? I need to come up with something persons beside myself can say to get my service introduced without sounding insulting.

George Barnett
Owner: G & G Services
HydroTech Distributor
http://www.webnow.com/HydroTech

What kind of loser are you? You're a pig. Clean your carpet, for crying out loud!

I think that sounds like a pretty sensitive approach.
You should give that a try on the side of your truck





Rick Gelinas
encapman

Talk about what you can do - not what the customer did not do.

remember what it looked like when it was new? let us give your floors a face lift.


PS only market this in plastic surgeons offices, lots of disposible income there!!!

Remember- carpet is "soiled", not dirty.

Dave Bigler
When It Comes to Cleaning - the BIGLER the BETTER!!!

I can tell someone they have soiled, dirty, whatever carpets. I'm in the business.

Suppose the computer tech or the copier repair person was selling getting my foot in the door. It would seem out of place for them to bring into a conversation, "you're carpets soiled, why don't you call George".

Looking for an easy lead in for people outside of the cleaning business to open the door. Something like walking up on an old spill stain and stopping and saying "oh, is this wet?". If it gets a response, they could then say "I know someone that could help you with these stains".

The idea is they're not selling my product only looking for an introduction.

I do like the pig part, however.

George Barnett
Owner: G & G Services
HydroTech Distributor
http://www.webnow.com/HydroTech

Here's what I think. People know if their carpet is soiled. It usually doesn't have to be stated. So, have the individual say "I've noticed your carpets, if you are interested in having them cleaned I can recommend someone."

Ask the right question, get the right answer. Thanks.

George Barnett
Owner: G & G Services
HydroTech Distributor
http://www.webnow.com/HydroTech

I tend to say something like this.....

"Ma'am, if you dont mind me asking, have you had your carpets cleaned recently"? "The reason I ask, is that I notice that they may be pre-maturely (sp?) soiled" "Now that can be due to excessive amounts of traffic, or that the person or company who cleaned them last did not do the best job of removing the residue left by the solution that they were using". "I'm sure that I can remedy the situation and have your carpets looking great in just a few hours"

This way, its not insulting, and capitalizes on the fact that YOU are the chosen one....not the guy that cleaned 'em 3 years ago. You are the knight in shining armor....do the job, rock their socks, and pick up a customer for the long haul. Oh, did I mention the quarterly maintenance agreement offer?

Key word being offer...I don't believe in any pressure selling, or misleading, what-so-ever

Hope this helps

**Just noticed what this thread is actually about** Sorry

Every idea is important. Widens creativity.

George Barnett
Owner: G & G Services
HydroTech Distributor
http://www.webnow.com/HydroTech