I purchased two 19" Cimex machines from JONDON and the both have 14 gauge power cords. I just purchased a used 19" machine from someone on this site and it has a 12 if not 10 gauge power cord. Did Cimex change the cords or is JONDON selling a cheaper product?

LOL

He was seduced by the darkside!
Patrick

I am assuming you guys have a problem with JONDON but I live 5 miles and do not have to pay frieght. I got IICRC certified there and the GM and employees have given me lots of help and advise. If someone would care to answer my question and/or give me the inside scoop as to whats wrong with JONDON that would be great!

I have not Idea If jon Don is selling a cheaper version.
It however would not suprise me.

You could have ordered from Rick and not paid shipping either.
You would also not be getting flack about buying a product from a cheif competitor that basicly forced Rick to cut off some of his profit from these machines in order to keep his customers happy.All the while giving them EXCELLANT SUPPORT

I am not capable of time travel and when I purchased my two machines I was not aware of this board or Rick G and excellent supply!!!

I have purchesed several hunded dollars of product from Excellent Supply in the few months I have been posting here ie case of Releasit DS, a case of Encap Punch, as well as the drill driver and brush. I became aware of this board and Excelent Supply through LMCCA and have been happy to make the discovery. If my purchasing with another Vendor (JONDON)makes me unwelcome please let me know and I will leave.

Rick will have to jump in and answer but I believe that the cord change was from the manf. I believe (might be wrong) that Rick's at encapfest was the same cord as Jon Don's. One of the main complaints was the old cord stuck to evertything. This one shouldn't do that. By the way order some Releasit from Rick and some Punch for your first demo it will really impress your customer particularly on a bright colored carpet.

I believe that the newer machines have smaller guage cords. I'm sure they are adequate. The cord on the older machines was always the weak link for me, mainly because of the material they were made of. They would hang up on every thing. I've actually thought of changing to the smaller guage. You must be doing great to have multiple Cimexes. Rick G. has always been a kind and gracious forum host regardless of what a person bought, or where it was purchased.

Thanks Stan ! The previouse posters made me feel disloyal and unwelcome.

yeah i also noticed that skinny cord  from jon don  when i went there  lol . it did make it look kinda cheap .another thing the cimex from magic wand looks like it has a spraying system on it .it has jets on the front of the machine did anybody else see that?

Rick D.

This was discussed recently on this board. I believe some of the above participated in the thread. They know that Cimex changed the cord. But it sounds better to let people draw the other conclusion, that a legitimate competitor is somehow cheapening up the Cimex.

Anybody who has any sense will buy from a local dealer. Cimex has dealers all over this country who provide good service. It is better to deal with someone you can look at face to face.

BTW- who runs cheap yellow cords on all their machines? Powr-Flite of course. Looks like the cheapening up process has already begun.

David Flores

Thank you ! I love this board but I have clearly been made sport of by some of the most elequent posters on the board - RAMBO - you sound like a nice guy - Thanks for ignoring my question and layghing at me!!

The J.D. issue is one of bandwagons.Along the lines of a situation that happend around here recently on the fourth of July.Every year there is a large and old road race,10k maybe...not sure(I'm a hiker myself,not a runner).Well it seems as though some runners decided to hang around and jump into the race close towards the end and finish like everybody else.At the end,everybody gets their photo taken as they're crossing the finish line.Then they go and collect their famous Peachtree road race shirt for bragging rights.Now do I shop at Jon Don?Yes,they carry alot of things that other distributors around here don't carry.I've taken alot of my certification courses at Jon Don also.I just don't care for their "me too" behavior,thats all.By the way...are your ribs sore yet:)!!!!
Patrick


OOpps,almost forgot again! Is switched out the cord (with the correct gauge of course)its yellow but thicker than the thin ones at JD.At the end of the pigtail I installed a male plug so I can use any extention actually.Makes life easier when you need extra length.

I would take Rambo's opion with a grain of salt, I think he thinks very highly of himself. Don't let anyone fool you, we all use different chemical companies. Does 1 company carry everything we need? No so we all differnt company's. Some of us just handle ourself's with a little more class than other's.

At the end of the day and the discussion, it eventually comes down to one thing.

Does the electrical cable meet the standard required, to operate the piece of machinery safely and legaly??

If it does, what is the problem??

If it does not, then I would imagine that the authorities, including your equivalent of our workplace health and safety, would be jumping on them quick smart.

I very much doubt, that a firm of Jon-Don's reputation and standing, would be so foolish as to remove a lead simply to replace it with a lighter, possibly unsafe lead.

What would be the point, labor costs would negate any profit.

I don't know who changed the lead, if anyone did.

Cheers,

Shorty.


PS:: I recently also received a new piece of machinery which has, what I thought, to be very light cable. But, it does meet the required standard.

I've seen the light, and changed my ways. I think.

Hey you guys, play nice. I miss responding to a post and it gets messy.
Looks like I'm gonna have to send you to your rooms without dinner.

That was a reasonable question about the cord change. This was a change by the Cimex manufacturer, Truvox of England. Truvox claims the new cord has a higher safety rating, which they say was needed for Canada and some other countries. I don't particularly care for the look of the new cord either. But it is sufficient for the amperage draw of the motor, and it's what they're shipping the machines with at this point. I haven't found that it adversely affects the machine in any way. I think Cimex went this route because of the higher safety rating, and that it slides over the carpet easier and it's generally easier to work with. If you want something heavier, it wouldn't be difficult to change out a cord.



For David Flores a.k.a. D-n-D Specialties/Armadillo Sales:

The new cords were implemented several months ago (before Tacony/Powrflite bought Truvox). But I think you probably knew that already, since you sell Cimex machines too. So this is not a Powrflite "cheapening" factor. The thing that I'm concerned with is your comment that Cimex may now be "cheapening" their products, and that e-commerce is not a viable means of selling/buying a product. You and I both know there is nothing wrong with distributing products in this manner. Regarding e-commerce; our customers receive excellent service, in fact in many cases it's better service than what the "local dealers" are able to provide. How is that possible? Because many local dealers don't know which end is up when it comes to commercial carpet care. On the other hand, everyone that deals with our company gets assistance on every level. They get plenty of handholding - from how to run a Cimex, to how to do commercial marketing, to how to run a successful commercial business. Everyone receives this level of service - and we give it away for free, whether they purchase anything or not. We also have programs in place to protect our customers in the event they're not happy with the machine, or if they need servicing somewhere in the middle of Podunk. And every product we sell comes with free shipping. We bend over backward to take excellent care of every customer who honors us with their business. And I'm sure there are plenty of good "local dealers" out there too, but I wouldn't necessarily say they're "better" by any stretch. You might also reflect on the fact that those "local" Cimex dealers quite likely wouldn't even be selling Cimex's right now, if it weren't for Excellent Supply. Let me explain. When we started out with Cimex, the machines were TOTAL SLEEPERS! Ed York had been the lone promoter of them for years, yet they hadn't really gotten too much serious attention throughout the industry. But as you know, there are now many new Cimex dealers who came along after we put encapsulation and the Cimex on the map. These are all wonderful people; JonDon, BridgePoint, CTI, and even D-n-D Specialties, to name a few. That's cool! Plain and simply, this is what free enterprise does. And we WELCOME the competition, it keeps us all on our toes and everybody wins. I just wanted to express my thoughts on those couple of points. Thanks




Rick Gelinas
encapman

If there was only one dealer in anything, it wouldn't be long till somebody was getting the shaft. Most eveery dealer/ supplier has a strong point in something.

Brian

I am sorry if I offended Rick Davies or anyone else on this board. I love this Board and the guy who runs it. My Cimexes have the old black cord on them and are rated 14/3. As long as the new cords are at least that heavy, they should be fine.

ditto what Rambo said, great forum we all enjoy here.

my old (2 years) black cord works great for me! sure it get's hung up but i've leanred to be prepared for that and move the cord beforehand.

seems several have posted about problems with their cords breaking.?. that's strange to me, my older black cord is in perfect shape. granted i don't use it daily either.

thanx --- D