Shorty (or anybody) maybe you can help went to a very upscale house today and wool wall to wall berber. Never thought I'd see this in Atlanta. But the Customer was impressed with my burn test. My problem is there is a lot of Urine Stains (that is why she called me referal from another pet customer) I tried some UN Duz it but it didn't make a dent. Will the tea tree trick work on removing the stain, not worried about deodorizing but the satins aren't budging. I'm going to try Stain Magic for Wool which has been recommended by CTI and Hydramaster. BTW she has had other cleaners that didn't even try.

Loaded question(s)Rick.How old is the carpet and the deposits?Has the home owner tried anything?My first thought would be to try a test.Do you have a waterclaw and proschoice UPT?(proper dwell time is important) You could also use Harvard's version.I have used UPT on/in rugs alot,with quite a bit of success.It mainly comes down to how well the material is being taken care of.What or if you charge for your testing is up to you.Call me if you'd like,you know the #.
Patrick

Thanks Patrick I didn't want to bug ya!. I did call Pro's Choice (CTI) they suggested Stain Magic for Wool as the best product. I used Un Smoke UPT which took care of the odor but didn't touch the stain. I'll give you a call tomorrow or you can call me at 770-598-7463 anytime.
The stains are the main problem. The rest of the carpet is perfect. I get the feeling she is paying for the carpets cleaned but if I get the stains out she'd doesn't care about anything else. No traffic lanes present nothing except Urine stains.

The Tea Tree won't touch the stain, it will only help with odor. You could try "Stain Magic for wool". Wool can be stained by urine. A stain is what the word implies, it's a stain, as opposed to a spot that can be removed. So make sure that you UNDERPROMISE on this one.

Another concern is that animals LOVE to do their business on wool, I guess it's because it smells like an animal to them. So the problem may possibly be severe. And if the animal(s) are still in the home, the problem will likely occur again and again and again (once they've done it once it becomes a pattern).




Rick Gelinas
encapman

You can also try,if you have it that is,is Sporicidian's Enzymatic Cleaner or Bac-Out.They both are great for stains as well as odor but since you mentioned the odor isn't really the problem...If the wool safe stain magic doesn't work call me,I have some of both,it couldn't hurt to try something else.
Patrick

Hi RIck,

I'm too tall to get by with the name Shorty but I'll throw in my 2cents worth.

We don't get Stain majic for wool here so not too sure of the active ingredient. I would recommend H202 as a start.

Be very careful that you have a clean carpet first. Rinsed and neutralised preferably to the acid side. Using a recognised acid rinse should take care of that for you.

The reason I say that is because I've had a few wools where the protien has been striped out with H202 when its gone over something else the client has put on it before I got there and so I've ended up with a slimy mess that is very difficult to correct and impossible to replace the protien once its gone.

I you're concerned in any way, start at 3% and work up to 6%. If you can find a good A%B mix then go for that.

I know Prochem has just put one out downunder called Stain Rescue.

Be careful heating it though, I'd rather do an overnight treatment even with something on it to slow down the drying and prolong the activity. That would be better than doing a short heat test... apart from having the urine activated for you and her to smell Wool can withstand longer periods of heat than the synthetics... you can put your iron on a low/delicates setting and with a one-two layers of terry towelling dry can go up to 40 seconds. Start at 20, rinse, reapply 30, rinse, reapply 40 etc you get my drift.





Obviously, being a natural fibre, be aware of chemical sensitivity. From both your treatments and also the urine itself.

Remember that the urine dries and the alkalai salts can cause permanent and irreversable damage to wool. Do your tests, BEFORE you promise anything. You've already established credibility with the client with your burn test. Don't undo that!!! Explain some of these problems from the point of view that the problem is already there because of the urine and you want to do a few tests to see if it too late to reverse it. Drop by and do your tests and leave it for 24-48 hours and then personally go back and see for your self. That way you can tell her exactly what she san expect if she wants to go further.

Depending on what she as a client means to your business will determine if you charge her or not. Also you may consider repairs???? Only you can decide if thats right given all necessary criteria.



Ok thats possibly a bit long for 2c maybe try 4cents

John in NEW ZEALAND working on mainly 100% wool carpets.

John Middleton
Carpet Pro Ltd
Palmerston North
New Zealand

2 products that have worked well for me with urine stains lately:

BacOut and Abstraction UR Out.

thanx --- Derek.

What a excellent post from John in New Zealand! This board just get's better with experience like that.

Emen to that!

Steve