About 12 years ago we began cleaning some buffet type restaurants on a monthly basis. The carpets have a colorful print pattern on a cut pile nylon glue-down carpet. The restaurants are open for lunch and dinner and get a ton of traffic.
My observation is that carpets in buffet restaurants get hammered pretty badly. The whole family walks back and forth to the feeding trough several times, which amounts to more traffic than a waitress would make coming to your table. Plus when people aren't paying for a plate of food they tend to be sloppier with it.
Like I said we started cleaning these buffets about 12 years ago. At that time we were doing a dual method - we would pre-scrub the carpets with an enzyme detergent and then HWE rinse them. They were generally satisfied with our service, with only an occasional complaint.
We cleaned the buffets for a few years and then one day the management called and canceled the carpet cleaning. They had decided to save money and have their night cleaning crew take care of carpet cleaning. Well a couple of years went by and they called us back. It turns out the night crew wasn’t so good at cleaning carpet. Whodathunkit?
So about 5 years back we started cleaning their restaurants once again. But this time we did something different. In the interim since we stopped cleaning their carpets we had begun cleaning with encapsulation. So for two reasons I decided to now only clean with encap... (1) I had started selling encap products, and I wanted to see if the system would break and how far we could go before it did. (2) They hadn't been a very loyal customer so what difference did it make if we lost them?
Bottom line: We are still cleaning these carpets with encap! We have been cleaning the restaurants every month with Releasit and the Cimex for the past 5 years or so. We haven't performed HWE even once during that entire time period. And we have not had a single complaint about the cleaning. The carpets look great.
Our technician that cleans these carpets did make one observation. He started to notice that one area of carpet closest to the kitchen was looking duller than the rest of the carpet so he asked me what he could do about it. I told him to post-bonnet that section with bonnets on the Cimex after he cleaned it. That took care of the problem. Aside from that single issue, the carpets are staying nice looking!
So my thought is that restaurants can be MAINTAINED with encapsulation. The key word here is "maintained". They need to be serviced frequently enough to keep them under control. We have been able to successfully care for these 2 buffet restaurants for a few years now using Encap-Clean DS and the Cimex alone. The client is happy, we're happy - works for me
Rick Gelinas
rick@excellent-supply.com