He applies for a job in India. Personnel Mgr. gives him a pre employment test. Mgr. says to make a sentence using the words Yellow, Pink and Green. Mujibar said I am ready. Telephone goes Green,Green, Green, I pink it up and say Yellow, this is Mujibar. Mujibar now works as a technician at a call center for computer problems. I know I just talked to him as I was having some problems with my Dell computer.

Whats the moral of it?

Thanks
Your Servant Alex

A sign of the times!

A lot of his cousins also work for telstra down under/over there

Cheers,

Shorty

I've seen the light, and changed my wicked ways.
www.get.shorty.com.au

The moral is that it's quite frustrating when you call for technical help and you can't understand the person that is "helping" you, and I use the word helping loosely. FRUSTRATION!!!!!!!!!!

I feel for you Ray.

Richard Brooks
Hit The Spot
Exceeding Client Expectations

The moral is Dell customer service for the most part sucks. Unless you spend big bucks on a service plan you get to speek with Majeed.

Thats what wrong with this county. Its all about the $$$

I find it hard to beleive that Dell cant do a call center here in the US like they once did. Are they saving that much money?

I will never buy another Dell again. Laptop monitor went bad after one year and because I did not have a service plan guess what. They didnt want to hear about it. Now thats customer service.

HP (and that is not Howard Partridge) I got the HPf2105 today and there will be no more Dells here.

Unfortunately its not just Dell. Our Janitorial company just lost its largest contract cleaning a call center for the America's largest bank. THey are moving the call center to the Philippines. I find it hard to believe that it is that much cheaper or more efficient.

Dion, the overseas call centres are way cheaper for these mega companies to use.

Why do they do it??

More profit for them and their shareholders.

Is it efficient??

No, but what do they really care, they are making BILLIONS in profit every year.

Try to actually talk to a company rep; in your own country, very, very hard to do.

Down under they even train the overseas people in local areas, but when you hit them with a simple question, something like...

" Who makes the best dog's eyes down there"?

("Who makes the best pies down there"?)

They are stumped, & when you tell them, mysteriously, the line drops out

Also, have you noticed, there are no females on these overseas call centres.

Cheers,

Shorty.


PS:: Rambo, be prepared for a video, coming to a screen near you soon, (as I can find it)

I've seen the light, and changed my wicked ways.
www.get.shorty.com.au

OK,

I doubt anyone here has more experience with this "Offshoring" fiasco then I do.

I was a Coach (first line supervisor) at the Mighty AOL (America Online- since they seem to have lost 99.9999% of the clout and recognition).

My job 75% of the time was to take escalated calls and monitor my consultants calls either real time by plugging in with them during live calls (a parallel) or by reviewing computer screen and audio capture using to tool called "Click 2 Coach" (a PSM) at a later time.

I worked in the CAT (Community Action Team)/PWA (Password Appeal) Queue.  This meant we were the ones that scrambled your password if you were bad online- or more then likely got scammed for your password and hacked and they were bad with your accout, or you just forgot you password and we reset it.

Well AOL decided that a 2:00 average call time in the United States was costing them way to much.  Here is the cost for every second of call time it cost AOL One Million dollars per year across the board.  So having an average call time of 2:00 in PWA cost AOL $120 MILLION a year (1 Million X 120 seconds). 

Nevermind that fact that CAT/PWA was the only Queue in the entire call center industry (not just AOL) to generate a profit (even after the $120 Million a year) by getting AOL members to sign up with marketing partner services at the end of their calls.

So AOL decided to move start a PWA Queue in India.  So I would sit and listen to my consultants calls live and later on the computer.  Very truthfully about every 4th to 5th call I heard from the AOL Member on the line say to my consultant: "Thank god you speak English.  I cannot understand those people from India and they don't know what they are doing.  I have been calling and hanging up on them for about 20 minutes until I got someone I could understand."

Now I am by know means racist- I could care less, but the reality is when all you have to communicate is your voice and the other person- THE PAYING CUSTOMER- cannot understand the service provider that is a problem- ummmmm HELLO!

Well I would make sure my boss AGM (Assistant General Manager), his boss the GM (General Manager) and any PM's (Project Managers) that I came across on a DAILY basis knew exactly what was going on.

That is when I got told that they were allowing an extra minute of call time (now up to 3:00- in India, US was still 2:00 or lower) and it was still saving the company AT LEAST 50 Million a year.  (They never would give me an exact number- I wonder why?  Maybe because I am a trouble making Renegade- yeah that's it).

Well my pleas fell on deaf ears and then they moved all my peoples jobs to India. (Thankfully I had been fired 3 weeks earlier for telling them that I was going to reveal a MAJOR security leak in AOL accounts to 60 Minutes- well 60 Minutes it was for me before I was escorted out- anyway another story there).

So anyway hate to tell you this but- AOL, Dell, and countless others all sending almost all of their tech support to India or the Phillipenes- sorry gang I tried my fight in Corporate America it lead me to becoming a carpet cleaner.

Sorry guys!

Make you own luck,

Del Scrivner
Owner/Operator
Cowboy's Carpet Care

Del, having spent over 25 years in Coporate America, I'll take Carpet Cleaning any day.