Hi there all I have my first complaint encaped using cimex on loop pile wool residential, client is very unhappy as the carpet is very fluffy now, is this my fault or there`s as she now wants new carpet. In the mean time she has engaged a carpet expert to come and see I just hope its not a carpet salesman.

I have also cleaned many wools before with out any problems.

craig

By 'fluffy', do you mean that the carpet is now pilled or excessively fuzzy-looking? I've seen a number of very fine wools that don't respond well to agitation, and need to be cleaned very carefully. Maybe a couple of the gents from downunder can help-

Kevin Kluth
Pinnacle Cleaning
www.dryinonehour.com
www.fullerdirect.com/0704120

WHAT MACHINE DID YOU USE? Did you use enough moisture ? How long did you scrub in one place? Ive never cleaned wool but just lstening on the board these questions pop up in my head
I hope you get out of this one. One SURE thing i can offer up is this. When you get answers to your questions, use the experience and grow from it. They tell me Wool is vewy vewy expensive.

Thanks
Your Servant Alex

A sign of the times!

Using a cimex on a residential wool carpet is not a good idea. Although I seem to remember somebody posting once that they do this all the time. Did you use fiberplus pads or bonnets?

I've used a 175rpm rotary with thick fluffy polly/rayon bonnets and punch on wool carpets and that works great...need to make sure you're using a little extra pre-spray and I mist the bonnets as well. I have them sign a work authorization and note that wool carpets are prone to fuzzing and pilling and that they can give off offensive odours while drying.

Thanks Kev: Yes pilled or excessively fuzzy-looking

Alex: I used a cimex with release DS had plenty of moisture down aswell.

Aris: I used fibre plus pads


Craig

I'm not sure why a Cimex would cause this. I'm one of those who has done wool, however, I usually us brushes.
Anyway, try going over the carpet with electric hair clipper to remove the pills & fuzz.

Thanks Mark its only in the non traffic areas under beds etc there`s no pilling or fuzzing in the wear and tear areas.

craig

The FiberPlus pads are better suited for commercial carpets. The soft brushes (#4807) are what we suggest for natural fibers such as wool, for area rugs, and for more delicate cut pile carpets. The Cimex could cause pilling/fuzzing like you're describing if you were to scrub a residential wool carpet/rug aggressively using pads or bonnets.

It's never fun to have an unhappy client. I have to admit that during my years of cleaning, I've had to deal with a few catastrophes too. Unfortunately it's bound to happen on occasion. It sounds like you may have caused the condition, so I would recommend being a friend to your client and try to help them get it taken care of as painlessly as possible. I hope you can get your situation resolved without too much aggravation.







Rick Gelinas
rick@excellent-supply.com

Thanks Rick I will try the brushes next time, I have cleaned units next door with the same carpet before with never a problem but we can not please everyone the property manager on site is scared of her lol.

Craig

I sincerely hope you can resolve this issue without costing yourself a bunch of money. I really do. Nothing is worse than an expensive claim, and a nasty customer. However, I hope you won't get upset with me for pointing out something that seems to occur with frightening frequency within inbred and isolated communities such as the vlm brotherhood.

Tunnel vision.

There are many different cleaning methods in existance, and using a commercial tool to clean sensitive residential carpets is not a very intelligent thing to do. If you simply insist on using a vlm method to clean residential carpets, especially wool residential carpets, then at least get yourself one of Ricks OP machines and some cotton pads to do it with. (You'll still be abrading the fiber, but at least you won't get caught abrading the fiber.)

Or, step up to the professional level and get yourself HWE capabilities.

PS Leave the Cimex for your commercial customers. Where it is intended to be used.

Pork,

Craig runs a good business in Brisbane Aussie and would have anything BUT tunnel vision.

He runs a good sized business with (from memory) 5 HM CDS units.

I've never met Craig in person but we've enjoyed a lot of email contact on mutual subjects of interest within our businesses and I assure you Craig is a top bloke.

I don't know why the Mex was used, or if it was used solely but it's a pretty petty jab at vlm me thinks.

The one time I've also had this happen to me, was on comm..... what you going to say now?

I think it sounds more like a problem custy than a problem carpet. A classic example of he said (tech) she said (client) for example, was there ANY fuzzing there before? Did the tech cause any or all of it? Was it due to incorrect care from the owner/tenant? Insufficient vacuuming?

John

John Middleton
Carpet Pro Ltd
Palmerston North
New Zealand

What am I going to say now?

Just that if he owns a few TM's, and still decided to use that sanding machine on a wool rug, then he is beyond any help I can offer.

Cheers John your the man

Admiral heres more info for you

The reason my tech used the cimex is because my T/M will not reach the 30th floor and the client did not want a portable HWE she saw us cleaning next door and wanted hers done as well. Thanks for your thoughts though

Craig

According to Admiral,in the last series of posts professional was having a TM. Now, professional is only HWE!

Does the lady use a Dyson? If so, you should be off the hook. Every wool with fuzzies I've seen has been accompanied by a prominently displayed Dyson vacuum in their home. They may have solved this problem with the new dyson, but the older ones beat the heck out of fragile carpets.

Hey Craig,

You were the topic of conversation at breakfast this morning. I had breakfast with Jim Bethel (Gary and Jim are the Cimex/Releasit distributors down under). Jim knows Craig very well, and spoke highly of the PROFESSIONAL company Craig runs. Jim also mentioned that Craig has purchased quite a few truckmounts through the years (so I guess porky can rest easier).

At breakfast Jim mentioned that a lot of the guys in Australia are servicing wool carpets with their Cimex using Releasit and FiberPlus pads without a problem. Jim said that this one has him "stumped". To be honest, it has me stumped too. It doesn't make sense that the distortion appeared in the NON-WEAR areas, while the wear areas were not affected.

When you get this mystery figured out please let me know what the problem is. It's a weird one. I wish you the best on this one.






Rick Gelinas
rick@excellent-supply.com

Why didn't you bring this issue up with any Wools of NZ folks that were at Connections? Or, how about any of the carpet mill representatives?

It would have been good to hear thier comments on using the Cimex on wool pile.

Outside information is a good cure for inbreeding, ya know?

Thanks Rick I will keep you informed my guess is carpet defect or lack of maintenance, good to see Jim is there hope he enjoyed his breakfast.

craig

Craig, I am impressed. And we all know why.

Since the trafficked areas were unaffected, I wonder if because the fibres were laying down a bit from the foot traffic that those yarns did not untwist unlike the untrafficked yarns that were still standing straight up???


ps, Marty is indeed an expert on inbreeding and so I'd take all of his comments on this subject very seriously.