Dave,
Let me start by saying Welcome!
You mentioned that your business is about 10% commercial. That's a nice place to start. You may just find that increasing the emphasis toward commercial over residential will prove to be more profitable and easier to manage. It generally requires less ongoing "marketing/selling" too, once you get a good customer base established.
To that end, our CMS Commercial Marketing program may be helpful to you. This marketing system is designed to make it easy to target and land commercial accounts. We are now including it in the Cimex package.
You said that you are currently shampooing, performing HWE, and bonneting your commercial accounts. Those are all excellent methods. With the Cimex and Releasit you'll be able to cut out some of the steps which will increase your productivity. You should be able to clean most accounts without needing to get into HWE or bonneting. Those are great tools to have on hand whenever they may be needed. The fact is though, they just won't be needed all that often when you're using a good encap system.
The Cimex/Releasit approach will allow you to clean at 2,000-3,000 sq ft per hour. Releasit is able to effectively eliminate the problems that are common with commercial carpets, such as wicking, recurring spill stains, uglied out traffic lanes, oily yellow/brown tracking from asphalt sealer, etc. Plus the crystallizing polymer along with the built-in Soileze fluoro-protector contributes to keeping the carpet cleaner looking longer between cleanings (usually about 50% longer).
The Cimex is a planetary scrubber. As shown in this illustration - as the drive deck is turning counter-clockwise, the 3 drivers are spinning clockwise...
The planetary scrubbing action of the Cimex enables it to address ALL sides of the carpet fiber with each scrubbing pass. This produces unparalleled agitation. Plus it is SAFE agitation, since it is not just spinning counter-clockwise (like a typical rotary machine). And because the machine is turning right and left at the same time, there won't be a tendency to unwind the fiber like a rotary machine can. There's also no side to side torque, like there is with a rotary machine, so it's easy to quickly train new techs to run the machine safely.
I could go on and on, but that addresses the couple of questions that you started with. Feel free to fire away the questions - there are tons of sharp people hanging out here. Or you can call me on the phone too. I'll be happy to spend as much time as it takes to answer ALL of your questions. You can call me on Monday at 1-800-330-1888 (ask for me). I look forward to helping you if I can.
Rick Gelinas
rick@excellent-supply.com