I cleaned a chinese buffett rest. for maybe 3 months to show them the results they will get with my service oppose to the previous guy who HWE their carpet. I would move the booths (plenty) and remove the trash from behind. (plenty trash too) then leave the carpet looking great.

anyway i abruptly stopped serving them. The plan was to accept the low pay they offered me for a few cleanings, let them see the difference, then have them miss my service.

Well after a few months go by i begin getting phone calls from them wanting to know when i would return. Each time I told them i would call them when i resolve some issues i'm dealing with. So the plan worked.

Haven't spoken to them in three months though. Maybe i should have quoted them my new proposal when they were calling rather then waiting til now, you know, while it was hot. What do you think?
It was a lot of work for what i didd it for.

Thanks
Your Servant Alex

Cultivate the "OCCD" you had at first for the industry!

Unfortunately Alex, that was not a well laid out plan...

(A) A chinese buffet is not typically worth cleaning. A lot of work for little play. This is not the kind of client to pursue.

(B) And dangling a carrot of good service and low pay, with the hope of raising the price later is not a sensible approach.

Go out and acquire GOOD accounts. Use the proven techniques and marketing piece in the CMS program. If you'll invest your time and energy into clients with higher value, you can build a nice business for yourself.

Just my 2 cents.






Rick Gelinas
rick@excellent-supply.com

This is why we either do one of two things.
Give the client references of other clients in his particular industry, if that is not convincing enough and it is a qualified prospect I will do a demo for them it will cost them $100 for my time, but if they decide to have us clean after the demo, we will knock that off their bill. With a signed agreement all subsequent cleanings will be at a lower rate as long as they stick to it.
Once the client gets off track it is back to normal pricing.


I know many of you do FREE demos, but is cost you time and money, and you still may not have the job.

My feeling is by letting the prospect know up front is will cost them for my time they respect me more as I put a value on my time, this sets my company up as different then most, it also can sway a manager to just have us out with out wasting his time. With the belief that any good cleaning will guarantee the work also if a client is not happy we all know payment is not coming free demo for me means I am wasting time that could be spent with paying clients or marking to those who will pay with out haggling

When you're new to biz like I am. Doing a Demo is marketing.

I forgot to mention that at the time i cleaned the resturant i was inexperienced and very desperate. Just had received my new Cimex.

Now, I'm not THAT desperate, and yet still inexperienced but growing.

I will certainly take that 2 cents and spend it to the best of my ability.

Thanks
Your Servant Alex

Cultivate the "OCCD" you had at first for the industry!