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Help Rick

April 27 2008 at 7:40 PM		 Harold Paulsen  
I ordered a kneenrite machine from you about one month ago and have not heard a thing about it. It was bought while you were gone on vacation. Would you look into it please, I need it as soon as I can get it. Thanks, Harold

 
 
AuthorReply

Rick Gelinas

Re: Help Rick

April 27 2008, 7:55 PM 

Hi Harold,

I will check with Kleenrite tomorrow (Monday). Kleenrite has a number of configurations available for each of the models they manufacture. They actually build all their machines to order. The downside is that it usually takes a little longer since each machine is essentially custom built. It normally takes anywhere from 2-4 weeks to get a machine built. The upside is that you'll end up with an excellent machine (one of the best in the industry). I'm sorry it has taken longer than expected. I will check and see what I can do to expedite this and get it to you ASAP! Thanks for being patient.





 Rick Gelinas
rick@excellent-supply.com

 
 
admiralclean

Re: Help Rick

April 27 2008, 8:50 PM 

Oh, just admit it. You screwed up.

Blame it on your secretary, or wife.

 
 

Rick Gelinas

Re: Help Rick

April 27 2008, 9:33 PM 

If we screwed up I'd readily admit it Marty. Not a problem there. The fact is that Kleenrite is slow. They build great machines! But it takes time to get 'em.






 Rick Gelinas
rick@excellent-supply.com

 
 
admiralclean

Re: Help Rick

April 27 2008, 10:38 PM 

Is Mytee your Bridgepoint Direct?

 
 

Rick Gelinas

Re: Help Rick

April 28 2008, 8:16 AM 

Mytee?

We're talking about Kleenrite.
They're two different companies.
And Bridgepoint Direct is a third company.


This is the kind of confusion that occurs when hog farmers are allowed access to a computer and the internet. They really need to stop providing internet privileges at the public library.






 Rick Gelinas
rick@excellent-supply.com


    
This message has been edited by cimex on Apr 28, 2008 8:45 AM


 
 

Rick Gelinas

Re: Help Rick

April 28 2008, 8:23 AM 

A special gift for Martin





Rick Gelinas
rick@excellent-supply.com

 
 
Richardc

Re: Help Rick

April 28 2008, 2:31 PM 

Just another reason for the Admiral not to drink and surf!

I'm sure after a fifth of Mad-Dog, Mytee is close enough to Kleenrite to call it good!
:0]

 
 

Rick Gelinas

Harold

April 28 2008, 4:52 PM 

Your machine was shipped from Kleenrite on 4/22/08 and is scheduled to arrive on 4/30/08. We left you a message on your voice mail with this info too.

It looks like you'll be enjoying your new machine by midweek. If you run into any problems or have any questions let me know. And again, thank you for being patient as your machine was produced.







 Rick Gelinas
rick@excellent-supply.com

 
 
Harold Paulsen

Re: Harold

April 28 2008, 7:13 PM 

Thanks Rick, I did get your message and I thank-you for following thru with it. This is the reason I bought from you. You run a first class business. Harold

 
 

Rick Gelinas

Re: Harold

April 28 2008, 11:25 PM 

You are certainly welcome Harold.

And thank you for honoring us with your business!

If I can assist you in any way please don't hesitate to let me know.






 Rick Gelinas
rick@excellent-supply.com

 
 
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