What do you say if a customer say I want hwe because it gets more dirt out and It cleans better because the water get so hot and it rinses the carpet. What do you guys think because I used my cimex on a house and it kicked butt. I am going to use it friday on a house and I know its going to do a great job. I let my customer know what soil is there is going to crystalize and can be vacuumed up.

Do not tell your customer that the soil is going to "crystalize" because that is not the correct way to describe it. Maybe you are answering questions that are not being asked. If a customer wants HWE, give it to them. She already knows how it works and that kind of a person will not be satisfied with anything else. Releasit and Cimex are not the answer for all carpets, but they are King in commercial, but sometimes you have to extract, even Rick will tell you this.

I know I am going to get a lot of slack for saying this but I have talked countless customers out of HWE and made them all happy. (Maybe not all, 1 out of 500 are not satisfied, but I'll take that) Keep in mind I am stubborn and I am not going to leave the job until the carpet is clean and I am my biggest critic.

But thats me.

I dont do HWE so I have to talk people out of it. But between my cimex and op, I can get anything clean. That may sound over confident, but if I dont feel that way, then why am I in business? I love my cimex for resi, with fiber plus pads its awesome. Then again if I had several thousand dollars sitting around maybe I would invest in a good hwe, but I havent yet things are going great.

I'm convinced its not always the machine that gets it clean, its the person doing the cleaning. What I mean is if you know how to clean carpet, I mean have a "feel for it" (recognize spots, pre spray, the right amount of chemical, the right chemical, etc) you could use any machine and get it clean.

we give our customers what they want!!! Your comment that any system in the right hands can do the job, is right, however, we use the system that can get in done properly in the shortest amount of time. Time is money and we are in business to make money, not to convince people that some system can do the job almost as well and take twice as long to do it. To each his own, and than of course there is always a warranty issue, which will come into play more in residential settings than commercial. If you can satisfy your clients with encap cleaning good for you, carry on, our residential customer base is built on truckmount extraction and that is what they expect

I have a nice butler van that Works very well. I use great cleaning products and I always try to do the best job BUt when I used my cimex for the first time on weds on residential I was amazed by how good of job it did. I want to ask the question of does it really clean the carpets or is it just moving the dirt around. I know the soil is broken up so it can crystalize and then latter be vacuumed up but I have to admit it that It does look very clean to me and my customers.

How the heck are you guys gettin a Cimex in and out of the house on a regular basis? That thing is heavy.

I have used a Cimex for several years now on acres of commercial carpet, but I don't like it for residential. I have tried it a few times on rental property. No doubt the carpet looked better but OP blows the Mex away in residential (in my opinion).
I was especially disappointed on berber. The Mex just wouldn't dig into that stuff and do a good job.

I have been in business now for 7 years and the first four years I was 100% HWE with a brand new smokin Prochem TM. We used it for commercial and residential and did a great job. Rarely did we ever have a wicking problem.

Since getting experienced with OP I go weeks without ever grabbing a cleaning wand. If a customer requests HWE then I give it to them.

I have 1 regular customer with berber carpet and she said that she didn't want OP but would rather have HWE. So we cleaned her carpet with the TM and after we put everything in the van I told her I wanted to show her something. I brought in the OP and ran a pad through her living room and it came up dirty even though the carpet looked good after the HWE. I had another believer.

Most of the time people don't care what we use. They just want clean carpet.

Run a few more pads until they no longer pull up soil,you'll be there for awhile.The ol' white towel trick.Try pre-padding and then post pad,after HWE,naturally.You will notice a bigger difference between the pre and post pads.

You can use the "carpet" brushes(that Rick sells) on your "Mex" to drop and agitate and then run an OP to "extract" or soil transfer extract or use the small bonnets(again,that Rick sells).
Patrick