got a call about a cgd (squares)job I did in May.
They claim 2 stains re-appeared a few week ago. One was a trash bag leak and the other was some sort of stain near a drinking fountain. I Cimex/Releasit being careful not to over wet the area. I assume it may be residue attracting soil but I question even that.
Anyone else experience this??

If a spot happens once, it could happen again. In other words, what makes them so sure it's not a new stain? Those are areas that would be very prone to getting dirty again.

Of course, you could also just head over there and re-do those two spots with Ricks spill stain technique, then gauge it from there.

Or just so you could be certain what's going on (not sure if they'll like this) is to just do half of it and see if it comes back, so you and they will know if it's just new spotting or a real recurring spot.

On a realistic point, common sense and even physical science approach, there is no way a stain you cleaned in May would wick up again in September, Unless somehow that area got very wet again and the stain came back.

Now we have two scenarios 1 they called another cleaner to come in and they HWE it and left it to wet 2 someone in the building got the area wet again.

The most logical situation is that some spilled something again.
You have a few options, go look at the area and you will see for your self where the spot is and what needs to be done.


Now you can either just do the spots not charge them and be done with it, do the spots not charge them but in the nicest way you know how to make them aware this was not a wicking situation they are new spots, how ever you fixed the problem and would love to give them a quote for a spot and spill program.

Yes, Ive experienced this as well. I went the whole nine yards with these stains: lifted pile, spill stain tecnique, half & half ratio DS. I was the man....for three months. Then the stains reappeared. Its reminded me of a horror movie.

Later i learned why this happened. OLEFIN!! STAIN DWELL TIME!
NUB NAP FIBERS PERMENANTLY LAID. NO AIR FLOW IN BUILDING.

Soil is trapped in & under fibers, stain substance is in backing. I recomended to owner clean every month to keep the stain away cause youve allowed this stain to remain too long without addressing it on this kind of fiber.



Thanks
Your Servant Alex

Cultivate the "OCCD" you had at first for the industry!

Wicking will only occur when there is moisture...so your saying it took months to dry?

Maybe the person doesn't know something was spilled,who knows,just explain to this person that it had nothing to do with your last cleaning.If they are a maintenance client?A once a year or once in a blue moon client?

If it is a routine maintenance client,go take of it at no extra charge...sounds like a no biggie to me.

Patrick

A recurring spill stain would normally reappear in a few days. Three months is a stretch!

However, customers are hard to come by. I would try to do what it takes to make 'em happy. I would go back and fix it for free. The investment in extra customer service will be rewarded in retaining a satisfied customer.



Here's a copy of the SPILL STAIN REMEDY:
_________________________________________________________________

If you follow the directions to the letter it WILL work. There are no exceptions, a typical drink spill can be removed and it will never return. Recurring spill stains can be completely eliminated if you'll carefully follow each step of the following instructions EXACTLY as they are written...

http://www.cmmonline.com/article.asp?IndexID=6635489>

And if you're having a problem with recurring spots, then there has to be a problem with the way you followed the steps. I'm sure you did a good job. But you had to have missed something, because this process works flawlessly.

Make sure you're following these steps TO THE LETTER, and your spots WILL NOT return. How can I be so certain of this? It's because we have cleaned millions upon millions of square feet (miles) of carpet and have treated an unimaginable number of spill stains with this technique --- and it works.

TAKE YOUR TIME. And follow these steps carefully...


1. When approaching a spill stain, isolate the stain and thoroughly scrub the carpet surrounding the stain with the encapsulation detergent, leaving the stain untouched. DON'T SCRUB THE SPOT - LEAVE IT DRY.


2. Next, aggressively scrub dry passes over the spot. Criss-cross the scrubber back and forth over the stain and continue to scrub continuously for a full minute or two.

We don't want to get the area wet with any additional detergent. This way, the spot is being aggressively cleaned with minimal moisture.

This is not a totally dry scrub; moisture is captured from the surrounding area and is drawn across the spot as the scrubber criss-crosses back and forth over the stain. However, the moisture is being kept to an absolute minimum.

By scrubbing for a full minute or two, the spill stain is receiving an extremely thorough scrubbing.


3. Prepare a spray bottle of a good crystallizing encapsulation detergent and mix the spray bottle 50/50 with water and detergent. This is an exceptionally effective spill stain remedy.

After scrubbing the spot thoroughly as described above, spray the spot with a few squirts of the encapsulation stain mixture.


4. The final step is to make one final quick dry pass over the treated spot with the scrubber to work the concentrated encapsulator down into the fiber. Now the spot won't return!

This trick for eliminating recurring spill stains transformed our carpet cleaning business. It enabled us to sell "Spot Free" cleaning to our commercial clients. Our customers LOVE it, since nobody has ever been able to remove them as effectively before. The only time we have a problem is when one of our technicians cuts corners and spends less time than they he should have. If they don't spend at least a full minute or two DRY scrubbing each individual spot first - the process is not gonna work.

These steps WILL work for you, providing that they are followed very carefully. In your case, I'd suggest going back and really take plenty of time on each spot, I'm 100% certain that you can eliminate them, because everybody is successful with this procedure for removing recurring spill stains.

Wishing you success!








Rick Gelinas
rick@excellent-supply.com

yes. it does.

I had a similar issue with a spot. Long story short: It came back inside a week!

I had removed spots at this locale before. THAT is why she called me!

The spot came back. Twice. I was embarrassed and clueless what to do...so I refunded the money.

6 months later a hack cleaned her carpets and they looked like poo! (CGD)..she called me to fix his mistakes. I was fearful at first because she has magic carpet that stains come back.

turns out the magical spot was not coming back...it was re-occurring. The water fountain nearby had a leak.

I billed her for the time I refunded her money. She agreed.
I can make spots go away but I can't clean stupid

I now test 'spots' with a moisture probe.

Mr. Phil you are always king of the one liners.

"I can't clean stupid" takes the cake!