This message board has been upgraded to a new forum with a number of user improvements.
You are currently viewing archived posts from the original EncapBoard (2002-2012).
Please visit the NEW EncapBoard carpet cleaning forum at to join an active online community for commercial carpet cleaning.


Phone Sales - Thoughts?

August 20 2011 at 2:24 PM
Phillip Newell  

Well, it's time to kick in some serious sales before winter hits. I haven't really gone after commercial cleaning until now. Right now I have a 175 ready to do some encapping.

I really don't like sales, and I'm honestly quite horrible at it. But I'm thinking of just opening the phonebook and start calling some local businesses. I will introduce myself, tell them that I'm looking to add some good commercial clients, and ask if I can have an e-mail address to send some more information. I'm going to prepare a PDF info packet with the benefits of using our company and our maintenance cleaning program (which I have yet to lay out)

Do you think this is an effective way to market? It seems like when I went in to do face to face sales with my past business, I never could get past the front desk anyway. This way, I will have an e-mail address to use for marketing.

Thoughts? Suggestions? Scrap the whole idea?

Phillip Newell
Clean Image Carpet Care


Rick Gelinas

You can do it!

August 21 2011, 4:16 AM 

Hi Phil,

You are on the right track. I think you are probably in a good position to do this type of work more than you think. Approaching people, making return visits on them, following up on interest; those are things I'm sure you can handle.

A trick that I have learned to get past the gatekeeper is to follow this little list:

1. Call the prospect on the phone. Ask to speak to the person who is responsible for taking care of the carpet cleaning for the building.

1A. Expect that the person you speak to is not going to put you in touch with the decision-maker. That is their job as the gatekeeper.

2. Ask the gatekeeper if you can mail the decision-maker some information. (Normally they will say yes.) Now ask for that person's name. (Normally they will give it to you.)

3. Now mail the person who is responsible for the carpet cleaning some information about your services, and how you plan to help them maximize their carpet's appearance.

4. A week later call the decision-maker back. You can normally get past the gatekeeper on this call. How? Because you're going to ask for the person who is responsible for carpet cleaning by name. And you're going to tell the gatekeeper that you just sent the decision-maker some information regarding carpet cleaning. So the gatekeeper will assume that the decision-maker wants to speak with you, since you have sent them information that they'd be interested in and so they'd normally want to speak with you about it. This can generally get you through to the person you need to speak with. happy.gif

5. Once you finally get the decision-maker on the phone, make plans with him or her to come in and do a presentation.

5A. On my initial visit, I personally like to use a PowerPoint style presentation printed out on a flipchart. I'll run through that flipchart presentation rather quickly with the decision-maker.

5B. I will also perform a thorough carpet inspection on that initial visit, and fill out a corresponding form for them. (The carpet Inspection Form adds value in the prospect's eyes, helping them to see that we are professionals and that we are there to help them.)

5C. I will also do a demo cleaning on that visit.

5D. And lastly I will write up a proposal and/or a contract.

That's a quick overview of how I have been successful in getting in front of the decision-maker. This is useful for accounts that you really want to get in front of. You'll also want to continue to make calls on the person. Be persistent! Make plenty of return visits. This prospect has the potential to become a steady income revenue generator for your business. It's worth your while to hold on tenaciously and continue to follow up on the interest. In following this little format that I've shared with you here, it will make it easier for you to get in front of the decision-maker and make commercial sales.

My last advice is to just get out there and GO FOR IT! It's been said that the hardest door to go through is your own. So set aside a specific day of the week for sales, perhaps Wednesday mornings, and stick to it. Kick yourself in the butt if you have to. The commercial world can be your oyster. There's gold in them there buildings.

Rick Gelinas



This message has been edited by cimex on Aug 21, 2011 6:34 PM
This message has been edited by cimex on Aug 21, 2011 4:53 AM

Phillip Newell

Re: You can do it!

August 21 2011, 6:24 PM 

Excellent advice! Thanks for all the suggestions and encouragement. You're right, I should just use what I already know and just go out and do it.

Thanks Rick.

Phillip Newell
Clean Image Carpet Care

Randy Beckner

My Thougths About Sales Calls

August 21 2011, 9:52 PM 

I got into carpet, tile/grout & VCT cleaning late in life. I am 53 and have been doing cleaning for approximately 7 years. Prior to this, I was either a manufacturer sales rep or wholesale rep in the plumbing business for 25 plus years.

When I first started my business, I had a local restaurant chain (six restaurants at the time) that I targeted. I got the account after several in-person calls, then a demo to show my ability. A few weeks later, I ate breakfast in the largest of the chain and on my carrying tray the restaurant had an advertising flyer on the bottom of the tray and I noticed there was another carept/tile & grout cleaner advertising on the flyer (and might I say this was an ad the other cleaner had to pay for). At this time, I did not ask why I got the business and not the other guy.

But eventually I inquired about why me and not him, the general manager stated "simple, you asked for the business and he never has".

I guess sales calls for me are second nature, what is the worst someone can say "NO". I guess the moral of the store is, make in-person sales calls and ask for the business!!

Current Topic - Phone Sales - Thoughts?
EncapBoard Guidelines: 
This forum has been provided by Excellent Supply Inc for sharing information about encapsulation cleaning technology and the business of commercial carpet cleaning.  
Excellent Supply Inc and its agents assume no responsibility for the accuracy of information displayed on this message board. You alone are responsible for any repercussions resulting from information posted here. Content posted on this message board may be used or published by Excellent Supply Inc. 
(1) Unauthorized advertising, promotion of rival products/brands, or listing items for sale without consent will not be permitted. 
(2) No profane, vulgar or abusive speech will be tolerated. Your privilege of posting may be blocked if you flame, use profanity, or are disrespectful. 
(3) We reserve the right to delete any post and block any  individual that we feel is inappropriate. 
(4) This forum is politically and religiously neutral, so please avoid discussing those subjects here.
(5) Maintain a good sense of humor! But keep it clean.
You are a guest here so we invite you to please post respectfully. Enjoy!

Cimex + Releasit = RESULTS