Almost every carpet cleaning company who's focus is on residential HWE will show their process on the web site. Anywhere from 4 steps to 12 or more

I would like to see your "steps" for thos who only clean commercial carpet and who mainly use VLM.

Pre inspection, dry vacuum, spot treatment, pre spray etc...

I would love to see how you have it worded.

thank you

Ken

 

idk if this is what you're looking for, but we walk in and make sure they've picked up their floors. after that we might pick up a few things, otherwise we clean around everything they've left down. then we pre-vac. then we Cimex it.

http://www.glencocarpet.com/clean.html

http://crystalcleanottawa.com/our-12-step-carpet-cleaning-ottawa-process.html

 

 

99% of customers / clients could careless about your system/ process, they care about clean carpets and floors.

i agree with ya David.

I agree with David my clients don't care how I get them clean or with what method. We are selling to woman and they could care less how its done. If the home owner is going to be home I will give them an over view of what is going to take place while I'm there but most don't even care about that. If you are looking for marketing for a brochure tell them why your are better than the next guy and how you are going to make their life better.

Pete

PS Pretty pictures help also.

If the home owner is there, I will walk through the home pointing out any problem areas, I will then pre vac, pre spot then clean, show customer any areas that did not clean up well, collect the check.

Now if home owner is not there, I bring in all tools I need so I do not have to keep going back and forth, this also makes me look like I am working hard, I then will check out the fridge, have a few beers, get naked and sit on their sofa, order some movies from netflix, make a sandwhich, root through drawers, make some long distance phone calls saying my name is Rick G, spray some water and fabreez on the carpet, collect the check and leave a card with Stanely Steamer's name on it.

So Joe I suppose you call this your Gold and Plat numb Service.

Thanks but I don't think you read my question. If you did, why are you mentioning "home owner"

The commercial customer could care less about your steps and how you clean their carpet.

Now if you are looking for a selling point on your web site that's one thing. Then list every step and some nice pictures or a video to go along with it.

My steps are inspection (walkthrough), I never bid sight unseen on comm work. Then it's pre vac, pre spray, pre spot and cleaning then final spot cleaning if needed.