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How many steps in your process?

January 11 2012 at 10:44 AM

Almost every carpet cleaning company who's focus is on residential HWE will show their process on the web site. Anywhere from 4 steps to 12 or more happy.gif

I would like to see your "steps" for thos who only clean commercial carpet and who mainly use VLM.

Pre inspection, dry vacuum, spot treatment, pre spray etc...

I would love to see how you have it worded.

thank you




Re: How many steps in your process?

January 11 2012, 2:56 PM 

idk if this is what you're looking for, but we walk in and make sure they've picked up their floors. after that we might pick up a few things, otherwise we clean around everything they've left down. then we pre-vac. then we Cimex it.



January 11 2012, 3:35 PM 

David Hebert

Re: example

January 11 2012, 3:48 PM 

99% of customers / clients could careless about your system/ process, they care about clean carpets and floors.


Re: example

January 11 2012, 4:15 PM 

i agree with ya David.


ex am ple

January 11 2012, 4:18 PM 

I agree with David my clients don't care how I get them clean or with what method. We are selling to woman and they could care less how its done. If the home owner is going to be home I will give them an over view of what is going to take place while I'm there but most don't even care about that. If you are looking for marketing for a brochure tell them why your are better than the next guy and how you are going to make their life better.


PS Pretty pictures help also.

Joe M

I use a two step

January 11 2012, 6:23 PM 

If the home owner is there, I will walk through the home pointing out any problem areas, I will then pre vac, pre spot then clean, show customer any areas that did not clean up well, collect the check.

Now if home owner is not there, I bring in all tools I need so I do not have to keep going back and forth, this also makes me look like I am working hard, I then will check out the fridge, have a few beers, get naked and sit on their sofa, order some movies from netflix, make a sandwhich, root through drawers, make some long distance phone calls saying my name is Rick G, spray some water and fabreez on the carpet, collect the check and leave a card with Stanely Steamer's name on it.


Marketing at its best

January 12 2012, 11:30 AM 

So Joe I suppose you call this your Gold and Plat numb Service.



January 15 2012, 6:02 PM 

Thanks but I don't think you read my question. If you did, why are you mentioning "home owner"

Joe M

All kidding aside

January 15 2012, 10:38 PM 

The commercial customer could care less about your steps and how you clean their carpet.

Now if you are looking for a selling point on your web site that's one thing. Then list every step and some nice pictures or a video to go along with it.

My steps are inspection (walkthrough), I never bid sight unseen on comm work. Then it's pre vac, pre spray, pre spot and cleaning then final spot cleaning if needed.

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