Vario handle broken

[bonedrycarpet]

Been using the vario on my area rugs that come in. The trinity is too aggressive and bunches it up more than the vario. For area rugs it works well. My only issue is the handle broke and locking mechanism does not lock the handle in the up position anymore. Anyone experience this? Any easy permanent fixes? Thanks

[encapman]

Please give us a call at our office ands we will get you taken care of. We have in fact also noticed a weakness with the stock handle - so we've recently made a modification that strengthens the handle considerably - problem solved. But if you've had a problem, we WILL get you taken care of. So just call the office. We'll be happy to get you up and running and back in business ASAP! Ask for Rodney when you call, he's our equipment master. Sorry for the problem!

[bonedrycarpet]

Please give us a call at our office ands we will get you taken care of. We have in fact also noticed a weakness with the stock handle - so we've recently made a modification that strengthens the handle considerably - problem solved. But if you've had a problem, we WILL get you taken care of. So just call the office. We'll be happy to get you up and running and back in business ASAP! Ask for Rodney when you call, he's our equipment master. Sorry for the problem!

You guys are the best!