What would you do?

[joeyjcc]

I did a residential job the other day.
Light colored Berber with dog pee, coffee and other spills. Homeowner tried using overthecounter cleaners to remove spots.
What would you have done?
Steps, prespray, which chemicals, pads, machine?

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[Ades Gros]

Well i would pre spray with 02 then extract real good with the TM. Then i would go over with the vario and a bonnet.

[joeyjcc]

Here's the results.
First I vacuumed then presprayed Encap Hydrox mixed 10oz per gallon.
I started with a microfiber bonnet with strips but it wasn't making much of an impact so I switched to a light hogs hair pad.
Next I sprayed more Hydrox on the heavily soiled areas and used the microfiber w/ strips again.
Lastly, I usd a regular microfiber bonnet to pull out moisture and soil.

Customer was very happy.

I think maybe I should have mixed the Encap-Hydrox 50/50 to pre-spray the really bad spots to make it easier. It took a bit longer than I wanted it to.

Any thoughts on any other chemical/pad  combinations I could've done?



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[encapman]

Overall your results look great! It looks like there may be one or two faint remains of a stain, but it could be a shadow. Looks like you did a very good job on a very messed up carpet.

I think you're strategy of using HydrOx makes sense. That's normally a good choice on Berber, because Berber can sometimes wick and discolor. Encap-HydrOx works very well in that scenario. One thing to remember with HydrOx is that the "natural" reaction of the hydrogen peroxide requires additional time to react. It performs best when it's given some additional dwell time. Pre-scrub with a FiberPlus Max pad (using Encap-HydrOx), followed by bonnet cleaning using MicroBeast2 bonnets will normally work well on an Olefin Berber like you have there. Encap-Punch would also a good choice for a Berber that may be holding oily soil (such as from dogs). And pre-treating the spots with Encap-Spot, and scrubbing them with a bonnet, can help with the spots.

Many years ago I attended a very informative IICRC class on Berber by Bob Whitkamp. We did nothing but discuss Berber all day long. We covered everything related to Berber from A-Z. And here's the essence of what was considered in 3 words... Dry Dry Dry! Berber tends to wick, so you really need to get it to dry fast. Speed drying a Berber, and cleaning with Low Moisture, can go a long way to success!

Keep up the good work Joey!

[HBMville]

I clean pet urine in berber with Hydrox on a regular basis. If the customer has tried to clean it themselves it's best to extract those areas with water only. Then mix Hydrox in a small sprayer using hot water 1:4, Hydrox to water. For a Hydroforce-type hand sprayer that's 30 ounces of water to 7 or 8 ounces of Hydrox. Spray that onto the urine, scrub it in with a Zebra brush or rake, then let it sit for 15-20 minutes. After that, clean with Hydrox mixed at least 12 ounces per gallon with hot water. Let that sit at least 15 minutes then I like to use the MicroBeast pads to extract. 


This is only for light urine. I've seen rooms where the carpet is 50% covered in urine. That's altogether a completely different animal to clean and I personally sub those jobs out to a hot water extraction company that I have a trusted relationship with. 

For what it's worth, I find that this is a passionately debated topic. Many hot water extractions guys will tell you any topical cleaning of pet urine is akin to a criminal wrongdoing. In my experience, customers are not always willing to pay to have their carpet extracted and treated for severe odor, or to have the carpet and pad ripped up, sub floor treated, and new pad and carpet installed. For those customers, my approach is to explain the proper way to clean for hygiene purposes and the cost associated with that, and to offer an alternative "topical-only" cleaning that mainly addresses appearance. I'm not going to lose a job because I'm so married to the idea that there is only one way to clean pet urine. Just be honest with your customer and they'll appreciate you for it.