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Seems to me this is happening a lot lately. Companies are cutting back or holding off spending right now. Not sure about the thinking behind it as sooner or later they will need to pay the piper.
A lot has to do with shareholders demanding a better return on their investments etc etc..
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One of my nursing homes, the one my wife works for actually, went back to having housekeeping do carpets with their old crappy extractor.
I'm currently pitching the perpetual clean system from ricks CMS program to them but since my wife is in management there it's kind of a sticky deal. I don't want her in the middle of it since its a county facility with board members and a bunch of women / co-workers who like to stir up controversy
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Btw, I feel for you Derek. That stinks. One of my property managers called last minute this week to cancel a cigarette smoke smelling apartment this week. Going to have the manager clean walls with pinesol. I told her to call back when that doesn't work and I'll try to work you in.
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Glad it worked out for you Derek!
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06-26-2013, 09:06 AM
(This post was last modified: 06-26-2013, 09:08 AM by rlord.)
I have been so LUCKY in this biz. My primary account is certainly one of the largest if not the largest in the Area. Two things happened to increase my business by leaps and bounds. I donated two cleanings to a charity auction they were running. Go to one of the houses to do the cleaning very nice lady, got along great. We're in cleaning at the largest account location, she comes up and starts chatting. I ask where here office is, she tells me, huh she's the big boss in charge of everything (she didn't tell me I just knew where the office was). She went to my contact (a director) and told him she wanted us doing all the bathrooms T&G on a monthly schedule as we do a much better job then their people in addition to the carpet. I was shocked. Now she is always stopping to chat and last time she wanted to make sure they were keeping us busy enough. My point here is you would never have thought this lady was anything more than a clerk. Treat everybody like they are the decision maker, cause they just might be.
Glad you kept the account at least on the same schedule!
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Derek how much did you reduce your price to get them to try quarterly?
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We keep growing, but a lot of our growth has been doing other surfaces rather then carpets. Just finished with a small schools gym and hall floors all are wood, more and more T&G seems do be cropping up. Acid staining concrete floors is beginning to be more popular latly
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I tell clients its like buying a brand new car/truck and saying i love but i can't afford to change the oil in it... I even send them a card that has a photo of that on there..