11-14-2015, 01:39 PM
(11-14-2015, 12:31 PM)Act One Cleaning Wrote: I'm no expert, but it is always wise to let the customer know a few things:
1. Spots usually come out or are much better.
2. Spots often do not come out. Those are "stains."
3. Whether a spot comes out depends greatly on what it is, how long it has been there and *what has already been used to try to remove it.* Often, remedies only lock them in harder.
4. Sometimes spots come out, but they have already stripped the dye OFF the fiber, so it will look bleached.
5. The stuff you use cannot and will not harm the fiber or the color.
Then I ask "Are you comfortable with all that? Do you want me to go ahead and do all that I can to make it look good?"
I do not pretend to understand German customers, but American customers like to know what they will be getting. It can be important to get them to agree that you are promising your best work, NOT PERFECTION.
Most people just want to know they are getting what we call "their money's worth."
Good luck!
Thank you Stephen. Yes, i never promise something except of doing my best. Thats what my customer see...i always give my best and work hard. I try a lot on customers carpet so that they have the feeling..."if he Is not able to get the stain out...no one can get it out"....and i still have to learn a lot.
I always try to teach them to see the difference between stain and spot. I ask what they did with the spot and what they expect as the result. If they say "i expect a carpet like new"...i say "OK, than you have to buy a new one. I don't sell carpets,sorry, i just try to help you to get cleaner and fresher carpets".
Most customer smile...and say..."ok, of course it can not be like new just give your best".
Than i can start doing my job...