04-18-2016, 09:57 PM
Well it may not be 100% perfect, but it's an enormous improvement!
It reminds me of what I say about not being able to "perform miracles".
Take a brand new shirt and wipe down your engine with it.
Now launder the shirt any way you want. Will it come clean?
No! There's no way it will ever come clean. It's ruined!
The textile is destroyed. Guess what? Carpet is a textile too.
And as much as we'd like to try, we can't perform miracles.
We do our best, but sometimes perfection can't be reached.
All we can do is "improve" what their negligence brought about.
You did a great job trying to resolve the problem. It really looks quite a bit better. And I'm sure they appreciated your diligence to go back and attempt to improve it. Going the extra mile is always a good course to follow in business. Personally speaking, I'd rather lose a few bucks in order to do right by the customer. In the long run, you can feel good about the way things were handled, and invariably it leads to a better reputation. I'm sure that's the way you're feeling right now too.
You also demonstrated that Encap-HydrOx can be a "problem solver". It's a "go to" product for situations like this. HydrOx is terrific for fixing browning, wicking, etc. I'm glad it worked out well for you!
It reminds me of what I say about not being able to "perform miracles".
Take a brand new shirt and wipe down your engine with it.
Now launder the shirt any way you want. Will it come clean?
No! There's no way it will ever come clean. It's ruined!
The textile is destroyed. Guess what? Carpet is a textile too.
And as much as we'd like to try, we can't perform miracles.
We do our best, but sometimes perfection can't be reached.
All we can do is "improve" what their negligence brought about.
You did a great job trying to resolve the problem. It really looks quite a bit better. And I'm sure they appreciated your diligence to go back and attempt to improve it. Going the extra mile is always a good course to follow in business. Personally speaking, I'd rather lose a few bucks in order to do right by the customer. In the long run, you can feel good about the way things were handled, and invariably it leads to a better reputation. I'm sure that's the way you're feeling right now too.
You also demonstrated that Encap-HydrOx can be a "problem solver". It's a "go to" product for situations like this. HydrOx is terrific for fixing browning, wicking, etc. I'm glad it worked out well for you!