05-05-2017, 12:52 AM
(This post was last modified: 05-05-2017, 12:56 AM by Barry-QDCC.)
I spent years as a Chem-Dry franchisee basically doing VLM cleaning until the last couple of years when CD was phasing in portables and TM.. When I went out as an independent I used a portable for the first few months - BECAUSE I THOUGHT I NEEDED TO DO SO. However I soon realized with the portable I was over wetting and not getting the results i wanted. So I made the decision to ditch the portable and so "back" to what is basically the original CD system but using encap cleaning solutions, even using CO2 and pepsi cans. I was a bit worried customers would wonder what the heck I was doing.
Turns out....most customers don't care what you use. Oh they might, and I emphasize MIGHT ask a question or two about how you clean but a short conversation with them usually satisfies them. You really do NOT need to go into great detail. What you do need to do is do a great job of cleaning and that takes care of everything.
I use the example of a mechanic working on your car. Do you care if he uses a crescent wrench or a box end wrench? What's important is did he fix your car?
Don't sweat it.
Turns out....most customers don't care what you use. Oh they might, and I emphasize MIGHT ask a question or two about how you clean but a short conversation with them usually satisfies them. You really do NOT need to go into great detail. What you do need to do is do a great job of cleaning and that takes care of everything.
I use the example of a mechanic working on your car. Do you care if he uses a crescent wrench or a box end wrench? What's important is did he fix your car?
Don't sweat it.