04-19-2013, 10:44 AM
Don you are exactly right. The way we do it though is it is me, two full-time employees and a part time employee with my dad in the office answering phones. My employees run the carpet cleaning jobs and rug plant. If a water damage comes in and one of my three employees is not free then I go to the job and get started until some help arrives. Sometimes I may wind up doing the job myself, though. So all my employees know how to do a water damage and this is the best way I have found it to work. Especially since we are on several third party vendor programs and they require you to be at the insured's house within two hours of receiving the job.