05-01-2013, 10:19 PM
Well here we go..if you look at the Mohawk group web site it says a bonnet that spins is not recommended and will void warranty. They do state vlm is ok with proper application. Let's be honest, smoking causes cancer and is not healthy it says so right on the package, we all know someone who has died from cancer, yet millions of people still smoke. Why? Because that's what the prefer to do..getting back to carpets I have had about 10 customers inquire about cleaning method so they don't void there warranty...many or most just want the carpet clean in appearance and dry as fast as possible..For 11 years I offered only hwe and explained to many many customers that hwe is the best way to go and had many wanting me to offer a dry option..look at many of the manufacture websites, see some of the equipment they approve. 1 being a rental unit from your local grocery store...i have had to follow and repair mildew problems quite a few times from that machine. I will agree probably lack of customers cleaning knowledge was part of problem. Certain make crb machines and solutions are approved methods. Even the carpet cleaning sponges are approved for some manufactures. I generally use a crb on residential and if they are really nasty follow with pad capping...the op cleaning is just a method and has its place in the cleaning industry as long as people want it... Most carpets you clean warrany is not an issue and for those that are follow the guidelines...How many customers use a cri approved vacuum? Will that void warranty if it's not? How many actually clean them 12-18 months?