05-12-2013, 08:28 AM
new prospect calls , they ask how much do you charge, that is a very good question MRS X may I ask you a few questions
How did you hear about us? Three ways for us, refereed, internet and direct mail
What made you decide to call us?
there is more to the script then that but one can get the picture.
Their investment is the last thing we go over, in most instance after we have made them feel comfortable with us even a rough estimate is more then ok with them, they will get an exact price when we arrive to clean, if they need an exact price then we will schedule a time to do the quote when we are already in the area.
I think we can all tell when price is the only concern, when the cost of the service is their top concern I nicely let them know we have a $150 minimum charge, if they only have one room we would be glad to clean UPH at the same time to meet the min charge.
My advice to anyone would be to get permission to measure the entire house while you are there, taking care to make of what types of floors are in each room. You never have to measure anything in the home again, we even take note of the furnishings in the home also. One visit gives us all the info to service the client for years to come
How did you hear about us? Three ways for us, refereed, internet and direct mail
What made you decide to call us?
there is more to the script then that but one can get the picture.
Their investment is the last thing we go over, in most instance after we have made them feel comfortable with us even a rough estimate is more then ok with them, they will get an exact price when we arrive to clean, if they need an exact price then we will schedule a time to do the quote when we are already in the area.
I think we can all tell when price is the only concern, when the cost of the service is their top concern I nicely let them know we have a $150 minimum charge, if they only have one room we would be glad to clean UPH at the same time to meet the min charge.
My advice to anyone would be to get permission to measure the entire house while you are there, taking care to make of what types of floors are in each room. You never have to measure anything in the home again, we even take note of the furnishings in the home also. One visit gives us all the info to service the client for years to come