05-22-2013, 02:20 PM
Here's a little run down on what I've said to customers through the years.
I like to illustrate it for customers this way....
"If you took a fresh clean white shirt and wiped down the engine of your car, the shirt would NEVER come perfectly clean again no matter how much it was cleaned. It has been ruined."
I'll then explain that neglect, whether it is carpet, hard floor, or any other surface is their fault not ours. Neglect falls outside the range of what we as cleaners can rightly be expected to accomplish. To define neglect you can give the example that if they never changed the oil in their car it would eventually be ruined. Similarly, by neglecting to maintain the carpet, floor, whatever, the customer has become responsible for the less than perfect results since they've essentially allowed it to become ruined. And then I'll sometimes conclude my little speech with a friendly smile and say we try hard but we can't perform miracles with something that's been damaged due to neglect; bonafide miracles passed from the earth 2,000 years ago.
I like to illustrate it for customers this way....
"If you took a fresh clean white shirt and wiped down the engine of your car, the shirt would NEVER come perfectly clean again no matter how much it was cleaned. It has been ruined."
I'll then explain that neglect, whether it is carpet, hard floor, or any other surface is their fault not ours. Neglect falls outside the range of what we as cleaners can rightly be expected to accomplish. To define neglect you can give the example that if they never changed the oil in their car it would eventually be ruined. Similarly, by neglecting to maintain the carpet, floor, whatever, the customer has become responsible for the less than perfect results since they've essentially allowed it to become ruined. And then I'll sometimes conclude my little speech with a friendly smile and say we try hard but we can't perform miracles with something that's been damaged due to neglect; bonafide miracles passed from the earth 2,000 years ago.