05-22-2013, 05:47 PM
Rick is on target.
I think we all want to do a good job, but we have to be careful not to "own" the customer's problems (neglect), and make them our issue. I try to manage expectations such that I under promise, and over perform.
I tell people I am not a miracle worker, although I do serve one...
I think we all want to do a good job, but we have to be careful not to "own" the customer's problems (neglect), and make them our issue. I try to manage expectations such that I under promise, and over perform.
I tell people I am not a miracle worker, although I do serve one...
Ed Elliott