Used car type marketing is great for the short term, you make a lot of money from ignorant people..but eventually the well runs dry. Having large national distributers is not a great selling point but dealing with a large or small specialized supplier is. I have done business with many large suppliers that handle janitorial, restoration and carpet cleaning supplies. When you called to ask for advice on products, all most of them can do is read from the description which is of no help, many of them have just to many products available and not enough trained staff members. That is why I chose to deal with suppliers such as Excellent Supply. The staff is very knowledgable and aware of EVERY product they sell. As far as service after the sale? Well let's just say it can't get any better.
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