Do you always let the client win ? in other words is the client always right

[Rob D]

I probably would have went back to look at it sometimes things might not dry right and so on. I have found 99 percent of the time it's new spills or soil and they are looking for a free clean. I give it to them and when they call me again for service the price is through the roof if they want cleaning. If they say ok , thats great. If they say no way then that's great to I tell them go elsewhere. People can be jerks and take advantage of you but I dish it back and give it right back at them. The customer is not always right but I try to accommodate all.