Do you always let the client win ? in other words is the client always right

[leofry@1966]

you know in this case i don't think its a new spill, i think its cause there crazy.. i knew she was gong to be hard to deal with and i should have walked away but i was completely honest and overwhelming told her this is not a miracle and like i said the carpet really never looked bad to begin with, hey i might be wrong but this time i am not gong back .. i was honest, we went over it before i left and i am not spending anymore time trying to satisfy someone that i cant satisfy. one more reason i want to do more and more commercial cleaning...

I will throw something else out there.
I have one set of apartment complexes i clean, i give them a deal on cleaning them but i wont come back unless i charge, because to me there is two reasons why i might be called back
1. it was so nasty that it really needs to be cleaned again
2. they have someone crying about it and its too easy for property manger to say well they will clean it for free so just call them....
(nether one of these two are my fault}

now if they want i will charge them full price and come back when they want me to but if you want the deal no call backs

also keep in mind that i am the owner and operator so i know there being done right...

lol i know some will say this is terrible.. but i have always been someone who thinks different