Do you always let the client win ? in other words is the client always right

[Lefty724]

I would have taken a different approach myself. Imo, the customer is always right. I have had a few of these customers myself.

I would've killed them with kindness, went back, did another cleaning, then gave them their $75 back. This way you have the upper hand and are completely done with them! They have absolutely no reason to ever call you again.

This would have cost you 30 minutes of your time and taught you a valuable lesson imo? Where there is smoke.......