Do you always let the client win ? in other words is the client always right

[Ed E]

I offer a 100% satisfactions guarantee. No hassel. No argument. If they are dissatisfied due to insanity or jerkitude, I assess whether to try and fix the problem, or return their money and cut and run. To this point, I have never returned a single cent to a customer.

All that being said, there are jobs I do walk away from, for a variety of reasons. No hard and fast rules to that, other than trying to utilize whatever common sense I can muster.....