Do you always let the client win ? in other words is the client always right

[Rob D]

Just an example I have. I had cleaned for a customer that had a carpet that really looked great. Some people actually do maintenance cleaning not just restorative cleaning. Keep this in mind how many times have you said to yourself " why do they let them get so bad" but now say it didn't really need cleaning kinda a double standard. Don't worry we all do the same thing. Anyways, this customer called me a few days after cleaning and said the carpet looks worse and actually had a orange hue. I didn't really believe it because this carpet looked new before cleaning. When I went the next day the carpet looked terrible after inspection of the bad areas I found crystal like substance at the base of fiber and it turned out that months ago the dog chewed up a orange kool aid box. She didn't mention it because she thought she vacuumed it all up and it wasn't really a concern anymore. Myself I kinda breezed over the carpet thinking " it doesn't need cleaning" lesson learned for me. I always do hand and knee carpet inspection now before cleaning.
Another example was the same type situation but it turned out to be a yellow dye in the pad bled up into the white Berber. The pad manufacturer ate the carpet.
The great thing about being self employed is you get to make all these great decisions. But keep in mind they can cost you plenty if it's not the proper decision. I almost always accommodate but then service price goes up for those special needs cases or I just politely decline