Do you always let the client win ? in other words is the client always right

[encapman]

Our guarantee for KleenStep works well because it makes them feel safe, and it also weeds out the scammers. Notice that it says we will come back and address any problem first. So they know they will need to see us again before they will get a refund. This weeds out those who might otherwise think they could just get a cleaning and then not have to pay. In fact we've never had to refund anyone yet. We've always been able to address any issue that has arisen. Yet I think the guarantee helps customers to feel more comfortable to do business with us.

Here's the wording of our guarantee...

Your Satisfaction is Guaranteed:
We've built our business since 1982 by providing "knock your socks off" service. If you have a problem we'll rush back to see what went wrong - stuff can happen. We will cheerfully address whatever concern you have. And if you're still not satisfied, we will be happy to give you a refund. No hassles ever - that's our policy.