I have been so LUCKY in this biz. My primary account is certainly one of the largest if not the largest in the Area. Two things happened to increase my business by leaps and bounds. I donated two cleanings to a charity auction they were running. Go to one of the houses to do the cleaning very nice lady, got along great. We're in cleaning at the largest account location, she comes up and starts chatting. I ask where here office is, she tells me, huh she's the big boss in charge of everything (she didn't tell me I just knew where the office was). She went to my contact (a director) and told him she wanted us doing all the bathrooms T&G on a monthly schedule as we do a much better job then their people in addition to the carpet. I was shocked. Now she is always stopping to chat and last time she wanted to make sure they were keeping us busy enough. My point here is you would never have thought this lady was anything more than a clerk. Treat everybody like they are the decision maker, cause they just might be.
Glad you kept the account at least on the same schedule!
Glad you kept the account at least on the same schedule!