09-04-2012, 09:27 PM
It just means to take it to a professional for cleaning. Ruggies will tell you to wash it, however, I am not sure what its problems are and why they are having it cleaned. If it has some kind of animal urine in it, then you will need to wash it. If not, you could rug badger it and then use the cimex/releasit combo on it. We do this often in our rug shop.