07-16-2013, 05:31 PM
I agree that some things just can't be restored.
My approach in my cleaning business was always to try and sniff out the problem jobs/customers and let them pass me by. I don't need that kind of stress.
Or if I was going to possibly take on a really challenging job I would normally start off by falling all over myself explaining what "proper care" should have included and since that wasn't done I'd explain in detail that this carpet/floor is in pretty rough shape and possibly can't be resurrected.
In other words, good communication up front would normally make for smooth sailing if we decided to proceed with the job. I would UNDER PROMISE like crazy beforehand. And I would make sure that they understood without a shadow of a doubt that this flooring is spent and make sure they recognize why it's in the shape it's in. Then anything I could do to improve it was generally viewed as some kind of miracle.
BTW, if they weren't fully convinced that what I was saying was factual and that we were attempting to win an unwinnable battle after my dissertation about how messed up their flooring was, I would walk... I'd simply say: I'm sorry, we're not in a position to be able to take care of that for you.
I always felt that the old Kenny Rogers song applied here...
"You got to know when to hold 'em, know when to fold 'em,
Know when to walk away and know when to RUN."
My approach in my cleaning business was always to try and sniff out the problem jobs/customers and let them pass me by. I don't need that kind of stress.
Or if I was going to possibly take on a really challenging job I would normally start off by falling all over myself explaining what "proper care" should have included and since that wasn't done I'd explain in detail that this carpet/floor is in pretty rough shape and possibly can't be resurrected.
In other words, good communication up front would normally make for smooth sailing if we decided to proceed with the job. I would UNDER PROMISE like crazy beforehand. And I would make sure that they understood without a shadow of a doubt that this flooring is spent and make sure they recognize why it's in the shape it's in. Then anything I could do to improve it was generally viewed as some kind of miracle.
BTW, if they weren't fully convinced that what I was saying was factual and that we were attempting to win an unwinnable battle after my dissertation about how messed up their flooring was, I would walk... I'd simply say: I'm sorry, we're not in a position to be able to take care of that for you.
I always felt that the old Kenny Rogers song applied here...
"You got to know when to hold 'em, know when to fold 'em,
Know when to walk away and know when to RUN."