07-17-2013, 12:15 AM
I agree with Rick.
I also think that ascertaining what the customers expectation actually is (not guessing what it might be), this is so important. If you know this before you start then you can make an informed decision. If its unrealistic and they act like there should be no problem with cleaning it and they don't see that a clean every 10-20 years is not normal then run don't walk. IMO that kind of customer is potentially dangerous to your business because they are just as likely to bag you to everyone they know when it doesn't meet their unrealistic expectations. I personally think these customers are in the minority but they can make noise like they are the majority.
Conversely there are heaps of customers that will love you for even making a realistic improvement and doing your best.
Cheers
Jamie
I also think that ascertaining what the customers expectation actually is (not guessing what it might be), this is so important. If you know this before you start then you can make an informed decision. If its unrealistic and they act like there should be no problem with cleaning it and they don't see that a clean every 10-20 years is not normal then run don't walk. IMO that kind of customer is potentially dangerous to your business because they are just as likely to bag you to everyone they know when it doesn't meet their unrealistic expectations. I personally think these customers are in the minority but they can make noise like they are the majority.
Conversely there are heaps of customers that will love you for even making a realistic improvement and doing your best.
Cheers
Jamie