08-19-2013, 10:46 PM
Occasional fiber stiffness is a characteristic of working with a polymeric detergent. Any crunchiness will only be noticed briefly, on fluffy carpets (such as a residential saxony). However after a few days of vacuuming and normal foot traffic the carpet will return to its normal softness. On a commercial carpet, this phenomenon is rarely observed. It's not normally an issue. However using a non-encap "rinse" product will nullify the effect of the encap process, so I wouldn't recommend that. Like I said, this a minor issue that occurs only on soft carpets and it dissipates in a couple of days.