Orbots gone?

[Hoss]

My Orbot is an excellent, versatile dance partner - graceful and effective on marble, tile, linoleum, hardwood, and all sorts of carpet. It can really cut the dirt in a rug. My only real complaint comes when I change out the plate from hook and loop to brush - very awkward and time consuming.

I asked the Hruby group a question last week and they never responded. I do not expect customer service regarding the Orbot to ever be as good as it has been from Excellent Supply.