03-08-2014, 10:14 PM
I used to tell the customer to make sure the carpet was pre vacc'd prior to my arrival, but when I did Id notice most of the time they'd have a change in facial expression as if to say- hey wait a minute, aren't YOU the one cleaning the carpet? And Im certain that this approach had lost me potential jobs. After all "cleaning" is taking something from being dirty to being clean isn't it?
So I started pre-vaccing every job and found that the fuss was minimal for peace of mind knowing we'd done our very best every time. And yes, to add to the reason for doing it is that we don't know what type of job they're going to do anyway.
So my answer to the pre vacc question above is YES pre vac, and if you have to, charge a little extra. Generally speaking People will pay a little more for quality.
Ned
So I started pre-vaccing every job and found that the fuss was minimal for peace of mind knowing we'd done our very best every time. And yes, to add to the reason for doing it is that we don't know what type of job they're going to do anyway.
So my answer to the pre vacc question above is YES pre vac, and if you have to, charge a little extra. Generally speaking People will pay a little more for quality.
Ned
Under-Promise, Over-Deliver.