03-09-2014, 11:01 AM
(03-08-2014, 10:14 PM)AusCapper Wrote: I used to tell the customer to make sure the carpet was pre vacc'd prior to my arrival, but when I did Id notice most of the time they'd have a change in facial expression as if to say- hey wait a minute, aren't YOU the one cleaning the carpet? And Im certain that this approach had lost me potential jobs. After all "cleaning" is taking something from being dirty to being clean isn't it?
So I started pre-vaccing every job and found that the fuss was minimal for peace of mind knowing we'd done our very best every time. And yes, to add to the reason for doing it is that we don't know what type of job they're going to do anyway.
So my answer to the pre vacc question above is YES pre vac, and if you have to, charge a little extra. Generally speaking People will pay a little more for quality.
Ned
We are talking "commercial accounts". Most of them have a vacuuming program. It's pretty easy to get them to come onboard with pre-vacuuming. Here's a strategy that works. Offer a discount!
Factor in a discounted rate from what you planned to bid the job at if they will perform a thorough vacuuming. Most folks will snap up a discount. But don't run it the other way around - NEVER say it will cost you extra if we have to vacuum. Using a discounting strategy in the price that you're planning to bid the job at will often get them to happily have their staff provide some vacuuming. People love a discount.
But like I said in my post above, you should still be prepared to perform some additional detail vacuuming in the high traffic areas.