10-25-2012, 05:55 PM
Hey Cammo,
Firstly I think it depends on what vacuum she was using, if its just a suction vacuum this may not be powerful enough to remove it. Do you have a quality upright Vac with a beater brush? This will do a far better job and be the real test as to whether it can be vacuumed out.
Based on the description she's given you it does sound like Encap residue which is pretty normal (not sure about the sudsy bit, that bit is very subjective) But I certainly wouldn't rely on what the retailer is saying too much because they really have no idea (and understandably so). you will need to eyeball this again (it doesn't sound like you have had a chance to go back there yet from your recent post).
It doesn't sound like the time or place to keep experimenting so If it were me, I would Vac with an upright, if it didn't come out I would HWE and be done with it as I think you only have 1 more opportunity to return and fix it from the sounds of it. If you do have to HWE its probably best to put a defoamer in your tank because the DS will cause a lot of foam when HWE'ing it.
Good luck mate, I'm sure we would all love to hear how this one turns out.
Cheers
Jamie
Firstly I think it depends on what vacuum she was using, if its just a suction vacuum this may not be powerful enough to remove it. Do you have a quality upright Vac with a beater brush? This will do a far better job and be the real test as to whether it can be vacuumed out.
Based on the description she's given you it does sound like Encap residue which is pretty normal (not sure about the sudsy bit, that bit is very subjective) But I certainly wouldn't rely on what the retailer is saying too much because they really have no idea (and understandably so). you will need to eyeball this again (it doesn't sound like you have had a chance to go back there yet from your recent post).
It doesn't sound like the time or place to keep experimenting so If it were me, I would Vac with an upright, if it didn't come out I would HWE and be done with it as I think you only have 1 more opportunity to return and fix it from the sounds of it. If you do have to HWE its probably best to put a defoamer in your tank because the DS will cause a lot of foam when HWE'ing it.
Good luck mate, I'm sure we would all love to hear how this one turns out.
Cheers
Jamie