07-23-2014, 07:40 AM
Hi Shorty,
I'm sorry to hear that you're having some grief. The machine that you have in Australia doesn't come from the same source as ours in the US do. Your machine comes out of Europe, and our US machines are now assembled in the USA. So there may be some slight variations in what you're getting, compared to what we see here. But from what you've described, it sounds like there may be some simple fixes.
The plugs should fit snugly in the drive deck "bowl" of the machine. It's possible, and even likely, that the plugs are now sourced differently than they were on your old machine, so there may be some variations in the plugs. But the ones we have been seeing on the US Cimex models (from Cimex USA) have been working fine. You might ask your local Cimex supplier for a new set of plugs - they're cheap.
Regarding the solution hose being too short, that's weird. Sounds like a manufacturing error if it's too short. The soft rubber supply hose needs to be the correct length for it to work properly. A replacement hose may be needed to sort that out.
Regarding poor flow, and a load of water gushing over the top of the blue drive deck (the bowl), indicates only one thing. Your machine has blockage and needs to be cleaned out. The head of the machine should be cleaned out on a regular routine. I recommend cleaning out the head at least once a month. In fact, when there is persistent blockage it may require multiple back to back clean-outs in succession.
Regarding the tilt of the head being at a different angle - that makes no sense at all. The machines themselves are designed the same as they always have been. And the Cimex can even handle adding larger wheels than the stock wheels without adversely affecting the tilt of the machine, as you've already discovered. The only explanation I can think of is that the supply hose may be too short and it's holding the head up in the back. The more I think about this, I really think you should get a new hose. Again though, I would recommend heading to your local Cimex supplier and ask them to have a look at it. Because what you're describing is clearly not normal.
What you've described with the flow backing up in the head of the machine is always caused by a blockage in your Cimex plumbing. Your Cimex Plumbing really really really needs to be cleaned out on a regular basis. Coagulated shampoo, mineral deposits, and other debris will completely crud up the head of the machine otherwise. Here is a PDF file showing how to do it.
http://excellent-supply.com/CIMEX_FLOW_M...CTIONS.PDF
I hope these suggestions help you get things sorted out. I'm sorry to hear that you're having troubles. But like I mentioned above, the solutions to these issues should all be simple fixes.
I'm sorry to hear that you're having some grief. The machine that you have in Australia doesn't come from the same source as ours in the US do. Your machine comes out of Europe, and our US machines are now assembled in the USA. So there may be some slight variations in what you're getting, compared to what we see here. But from what you've described, it sounds like there may be some simple fixes.
The plugs should fit snugly in the drive deck "bowl" of the machine. It's possible, and even likely, that the plugs are now sourced differently than they were on your old machine, so there may be some variations in the plugs. But the ones we have been seeing on the US Cimex models (from Cimex USA) have been working fine. You might ask your local Cimex supplier for a new set of plugs - they're cheap.
Regarding the solution hose being too short, that's weird. Sounds like a manufacturing error if it's too short. The soft rubber supply hose needs to be the correct length for it to work properly. A replacement hose may be needed to sort that out.
Regarding poor flow, and a load of water gushing over the top of the blue drive deck (the bowl), indicates only one thing. Your machine has blockage and needs to be cleaned out. The head of the machine should be cleaned out on a regular routine. I recommend cleaning out the head at least once a month. In fact, when there is persistent blockage it may require multiple back to back clean-outs in succession.
Regarding the tilt of the head being at a different angle - that makes no sense at all. The machines themselves are designed the same as they always have been. And the Cimex can even handle adding larger wheels than the stock wheels without adversely affecting the tilt of the machine, as you've already discovered. The only explanation I can think of is that the supply hose may be too short and it's holding the head up in the back. The more I think about this, I really think you should get a new hose. Again though, I would recommend heading to your local Cimex supplier and ask them to have a look at it. Because what you're describing is clearly not normal.
What you've described with the flow backing up in the head of the machine is always caused by a blockage in your Cimex plumbing. Your Cimex Plumbing really really really needs to be cleaned out on a regular basis. Coagulated shampoo, mineral deposits, and other debris will completely crud up the head of the machine otherwise. Here is a PDF file showing how to do it.
http://excellent-supply.com/CIMEX_FLOW_M...CTIONS.PDF
I hope these suggestions help you get things sorted out. I'm sorry to hear that you're having troubles. But like I mentioned above, the solutions to these issues should all be simple fixes.