10-01-2014, 10:25 PM
We do call each & every one.
There is one important thing to remember here, don't just call them and listen to them.
Really take notice of what they say and ask if there is anything else that you could have done to improve your service for them.
Make them feel wanted & important, but not in a gushy, smothering way.
Be upfront and honest with them.
If they do have any problem at all, don't just give them advice over the phone, get back out there asap and do what needs to be done.
They are paying you for the lifestyle you live, they ARE important.
If you keep them as clients, that is one less client for someone else to service.
Just my thoughts on this matter of customer retention.
There is one important thing to remember here, don't just call them and listen to them.
Really take notice of what they say and ask if there is anything else that you could have done to improve your service for them.
Make them feel wanted & important, but not in a gushy, smothering way.
Be upfront and honest with them.
If they do have any problem at all, don't just give them advice over the phone, get back out there asap and do what needs to be done.
They are paying you for the lifestyle you live, they ARE important.
If you keep them as clients, that is one less client for someone else to service.
Just my thoughts on this matter of customer retention.
I don't regret my past, I just regret the times I've wasted with the wrong people.
Take me as I am, or watch me as I go.
I'll retire when I can no longer do what I love, or I no longer love what I can do.
Stop moving, start dying........
Take me as I am, or watch me as I go.
I'll retire when I can no longer do what I love, or I no longer love what I can do.
Stop moving, start dying........