03-19-2015, 09:13 AM
P.S. Go behind their HWE cleaning and run a white bonnet over the carpet and see how much soil gets transferred to the bonnet. 
Do they sincerely believe that HWE removes all of the soil? No method gets 100%. Yet if they are convinced that HWE is the ONLY acceptable method of cleaning, there's likely very little that can be done to reshape their narrow viewpoint. HWE is a great way to clean a carpet. It has the highest rate of recovering soil with a single cleaning. On the other hand, encap can keep commercial carpet looking better than HWE in many cases. HWE will often fall short on challenging commercial glue down carpet when it comes to wicking, recurring spill stains, profitability of cleaning, accessibility to commercial buildings, budget constraints, etc. Each of the methods is simply a tool in the toolbox. Selecting the correct tool and using it properly is tantamount to being a good craftsman. 
Do they sincerely believe that HWE removes all of the soil? No method gets 100%. Yet if they are convinced that HWE is the ONLY acceptable method of cleaning, there's likely very little that can be done to reshape their narrow viewpoint. HWE is a great way to clean a carpet. It has the highest rate of recovering soil with a single cleaning. On the other hand, encap can keep commercial carpet looking better than HWE in many cases. HWE will often fall short on challenging commercial glue down carpet when it comes to wicking, recurring spill stains, profitability of cleaning, accessibility to commercial buildings, budget constraints, etc. Each of the methods is simply a tool in the toolbox. Selecting the correct tool and using it properly is tantamount to being a good craftsman.